The chat log includes all chat data, including transcript.
To Acces the Chat Log Interface
- Select a project from the project list, then select Logs and statistics > Chat log.
- Set the time interval you need the statistics for.
- Optional: press for more filtering options.
- Press Search.
Chat Log Overview
|Chat session identifier number. The number is generated when a session starts.
|The time when the chat session started.
|The time the agent and the visitor spent chatting.
|The agent who responded first in the conversation.
|The agent who responded last in the conversation.
|The platform the chat session was initiated from. (A third-party app or a website.)
|The identifier number of the ticket which is assigned to the chat session.
|The number of the ticket which is assigned to the chat session. The number is generated when a ticket is created.
|The type of the ticket which is assigned to the chat session.
|The queue from which the visitor was connected to an agent.
|The IP address of the visitor participating in the chat conversation.
|Indicates if the chat message was flagged as spam.
|A snippet of the conversation's content.
|A chat-specific disposition indicating the outcome of the chat session. The disposition is automatically allocated to the record by the system when the chat conversation is closed.
|The URL address of the web page where the chat conversation was initiated by the visitor.
|The URL address of the web page where the chat conversation ended.
|The first chat queue in which a conversation started.
|The chat queue in which the conversation ended.
|First Visitor Message Date
|Time of the visitor's first message.
|First Agent Reply Date
|Time of the agent's first message.
|First Response Time (sec)
|Time elapsed between the visitor's and the agent's first message. It indicates how long a visitor needs to wait to receive an initial response.
Tip: Add or remove additional information columns by using the button.
Note: Click here to view the Hungarian version of this table.
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