Chat – Website Integration

You can add VCC Live Chat to your website, allowing your website visitors and agents to communicate in real time. When a visitor sends you a message via your website, agents can instantly respond from within the VCC Live Desk application.

Tip: You can also integrate VCC Live Chat with Facebook Messenger. See Chat – Facebook Integration.

Table of Contents

To Add VCC Live Chat to your Website

  1. Select a project from the project list, then select Channels > Chat.
  2. Copy the content from the Webchat plugin code field to your website.

Note: You may need to contact your webmaster to add the code to your website.

To Send Chat Transcript to an Email

  1. Select a project from the project list, then select Channels > Chat.
  2. Enter an email address in the Transcript email. When an agent closes the chat, the transcript is sent to the email address.
  3. Press Save.

To Customize Chat Greeting

  1. Select a project from the project list, then select Channels > Chat.
  2. Enter your chat greeting in the Chat greeting text field. When your website visitor opens the chat, the greeting is displayed.
  3. Press Save.

Customizing Chat Widget Colors

You can customize VCC Live Chat widget colors on your website, enabling it to reflect your company’s branding.

VCC Live Chat colors

To Customize the Chat Widget Accent Color

  1. Select a project from the project list, then select Channels > Chat.
  2. Select the Accent color: color bar to invoke the color picker control.
  3. Select a color, or enter a HEX color code.
  4. Press OK, then press Save.

Note: The color picker control interface may vary depending on what operating system you are using.

To Customize the Chat Widget Header Font Color

  1. Select a project from the project list, then select Channels > Chat.
  2. Select the Header text color: color bar to invoke the color picker control.
  3. Select a color, or enter a HEX color code.
  4. Press OK, then press Save.

Note: The color picker control interface may vary depending on what operating system you are using.


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