User guide for supervisors

General Information

Thank you for choosing VCC Live, the innovative cloud-based contact center solution.

This user guide leads you through the set up and features of the VCC Live application. Whether you are a new or experienced user, we have you covered with this user guide. It covers all available features of the product.

Note: the availability of features in your version of the software depends on which package you have purchased.

Printing this Document

We are always looking to make VCC Live even better for our users, so we regularly release software updates, which may include general improvements, bug fixes, and new features. Due to these regular updates, we also update this user guide every week, thus making printed versions quickly outdated.

Please take this into account before printing any copies of this document. It may also help protect the environment.