Connecting IP Phones

You can connect IP phones to VCC Live via VoIP.

Note: You can read the tutorial about connecting softphones here

To Connect an IP Phone

1. In VCC Live: From the VCC Live menu, select Contact Center > External Extensions.
2. Press New extension.
3. Enter a name, password, and extension number for the extension.
4. To assign the extension to a project, select the project from the project drop-down list. Calls made via this extension will be logged in this project.
5. Press Save.
6. On your IP phone: Follow the instructions in the manual provided with your IP phone. The setup procedure includes accessing your IP phone device’s configuration menu via a web browser. You will need to enter your extensions’s user name, password, and your proxy address (clientname.asp.virtual-call-center.eu).