VCC Live®

You can configure what phone numbers to display when making calls, or you may choose not to display any phone numbers at all.

Table of Contents

• To Enable or Disable Displaying Your Caller ID
• To Display Phone Number Assigned to Agent
• To Enable Agents to Select the Outbound Caller ID
• To Assign a Phone Number to an Agent
• To Assign Phone Numbers to an Outbound Project

To Enable or Disable Displaying Your Caller ID

1. Select a project from the project list, then select Voice > Outbound.
2. Select the Routing & CLI tab.
3. Mark or unmark the Caller ID Presentation checkbox.
4. Press Save.

To Display Phone Number Assigned to Agent

1. Select a project from the project list, then select Voice > Outbound.
2. Select the Routing & CLI tab.
3. Mark or unmark the Agents' number as Caller ID checkbox.
4. Press Save.

Warning: The Caller ID Presentation function must be enabled.

To Enable Agents to Select the Outbound Caller ID

1. Select a project from the project list, then select Voice > Outbound.
2. Select the General settings tab.
3. Mark or unmark the Agent can select callerID checkbox.
4. Press Save.

Note: Works only in Manual Dialer mode, and affects both the call and custom call tabs on the agent workspace.

To Assign a Phone Number to an Agent

• Read about assigning a phone number to an agent user in the To Assign a Phone Number to an Agent section.

To Assign Phone Numbers to an Outbound Project

• Read about assigning phone numbers to an outbound project in the To Assign Phone Numbers to an Outboud Projects section.