Configuring Caller ID Settings

You can configure what phone numbers to display when making calls, or you may choose not to display any phone numbers at all.

Table of Contents

To Enable or Disable Displaying Your Caller ID

  1. Select a project from the project list, then select Voice > Outbound.
  2. Select the Routing & CLI tab.
  3. Mark or unmark the Caller ID Presentation checkbox.
  4. Press Save.

To Display Phone Number Assigned to Agent

  1. Select a project from the project list, then select Voice > Outbound.
  2. Select the Routing & CLI tab.
  3. Mark or unmark the Agents' number as Caller ID checkbox.
  4. Press Save.

Warning: The Caller ID Presentation function must be enabled.

To Enable Agents to Select the Outbound Caller ID

  1. Select a project from the project list, then select Voice > Outbound.
  2. Select the General settings tab.
  3. Mark or unmark the Agent can select callerID checkbox.
  4. Press Save.

Note: Works only in Manual Dialer mode.

To Assign a Phone Number to an Agent

To Assign Phone Numbers to an Outbound Project


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