Configuring Caller ID Settings
You can configure what phone numbers to display when making calls, or you may choose not to display any phone numbers at all.
Table of Contents
- To Enable or Disable Displaying Your Caller ID
- To Display Phone Number Assigned to Agent
- To Enable Agents to Select the Outbound Caller ID
- To Assign a Phone Number to an Agent
- To Assign Phone Numbers to an Outbound Project
To Enable or Disable Displaying Your Caller ID
- Select a project from the project list, then select callSettings.menu.label > outbound_menu.menu.label.
- Select the routing_and_cli_settings.tab.label tab.
- Mark or unmark the caller_presentation.checkbox.label checkbox.
- Press field_change.button.label.
To Display Phone Number Assigned to Agent
- Select a project from the project list, then select callSettings.menu.label > outbound_menu.menu.label.
- Select the routing_and_cli_settings.tab.label tab.
- Mark or unmark the show.operator.outbound_phone.checkbox.label checkbox.
- Press field_change.button.label.
Warning: The caller_presentation.checkbox.label function must be enabled.
To Enable Agents to Select the Outbound Caller ID
- Select a project from the project list, then select callSettings.menu.label > outbound_menu.menu.label.
- Select the general_settings.tab.label tab.
- Mark or unmark the selectable_call_number_for_operator.label.value checkbox.
- Press field_change.button.label.
Note: Works only in Manual Dialer mode, and affects both the call and custom call tabs on the agent workspace.
To Assign a Phone Number to an Agent
- Read about assigning a phone number to an agent user in the To Assign a Phone Number to an Agent section.
To Assign Phone Numbers to an Outbound Project
- Read about assigning phone numbers to an outbound project in the To Assign Phone Numbers to an Outboud Projects section.
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