Assigning Agents to a Project

You can assign teams or individual agents to a project.

Table of Contents

To Assign an Agent to a Project

  1. Select a project from the project list, then select Agents.
  2. Double-click or drag and drop an agent from the Agents pane to the Agents on the project pane.

VCC Live Assigning Agents

To Assign a Team to a Project

  1. Select a project from the project list, then select the Teams tab.
  2. Double-click or drag and drop a team from the All Teams pane to the Added pane.

To Remove an Agent from a Project

  1. Select a project from the project list, then select Agents.
  2. Double-click or drag and drop an agent from the Agents on the project pane to the Agents pane.

Warning: After removing an agent from a project, all of the agent’s callbacks are redistributed among other agents in the project.

To Assign an Agent to a Queue


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