Weekly Inbound Statistics

Get a quick overview of your weekly inbound call statistics, or get tips on the ideal number of agents for your project based on recent statistics.

Note: Read more about the available statistics in the Logs, Monitoring and Statistics section.

Tip: Add or remove additional information columns by using the Column selection icon button.

Table of Contents

To Check Weekly Inbound Statistics

  1. From the VCC Live menu, select Logs and statistics > Weekly inbound statistics.
  2. Set the time period you need the statistics for.
  3. Optional: press Expand icon for more filtering options.
  4. Press Search.

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