Email Log

You can view project-specific email log, including the total number of emails sent, email size, direction, and more.

Select a project from the project list, then select Logs and Statistics > Email log.
Set the criteria to filter for emails, then press Search.

Name	Description
Email ID	Email identifier number. The number is generated when an email is composed or received. Email log doesn't count drafts.
Date	Time of email arrival or delivery.
From	Sender of the email.
To	Recipients of the email.
Subject	The email's subject.
Preview	A snippet of the email's content.
Locked by Agent	The agent who is currently handling the email. Locked emails cannot be handled by other agents.
Locked At	Time when the email was locked, because an agent started working on the email.
Size	The size of the email. The size contributes to how quickly you'll use up your storage.
Spam	Indicates if the email was flagged as spam.
Malicious	Indicates if the email was flagged as malicious.
Direction	The route of the email. (Inbound or outbound.)
Ticket Number	The number of the ticket which is assigned to the email. The number is generated when the ticket is created.
Title	The title of the email, a label.
Disposition	The disposition that was used to trigger the email sending.
Status	Read status of inbound emails (read, unread) or delivery status of outbound emails (sending, sent, failed, bounced).
Error Description	Details of the error if an issue occurred. (E.g., delivery failed.)
Template	The email template that was used to send the email.
Sent By	The user who sent the email.

Note: Click here to view the Hungarian version of this table.

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