Adding Web Pages for Agents

You can add up to 10 websites to the agent browser, that can be accessed by agents after they log in. This browser is available to agents whether they are in a call or not.

Tip: we recommend you add websites that provide useful information to agents, such as a company home page, browser-based CRM system or web-mapping service.

Table of Contents

To Add Web Pages to the Agent Browser

  1. Select a project from the project list, then select the Agent browser tab.
  2. Press New. A new row appears with a text field.
  3. Enter the URL address of the website you want to add.
  4. Press Save.

To Remove a Web Page from the Agent Browser

  1. Select a project from the project list, then select the Agent browser tab.
  2. Press x beside the row you want to remove.
  3. Press Save.

To Use Variables in the URL

  1. Select a project from the project list, then select the Agent browser tab.
  2. Select a web page URL you want to edit. You can use the following variables in the URL:
    • {agent.username}
    • {agent.id}
    • {project.id}
    • {agent.custom.<fieldname>}

Note: the {agent.custom.<fieldname>} variable can only be used if you use custom fields. Read about custom fields in the Managing Users section.


There are no comments yet.

Comment

Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.