Mass Export Project Data

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Export data from multiple projects, including dispositions used across several projects.

Table of Contents

To Create an Export Pattern

  1. From the VCC Live® menu, select Contact Center > Export editor.
  2. In the Export templates pane, press VCC Live - Add icon.
  3. Enter an export pattern name, then press Save.
  4. In the Source pane, select, then drag and drop the system fields you want to include in the export to the Header pane.

To Create a Mass Export

  1. From the VCC Live® menu, select Contact Center > Mass export.
  2. Select one or more projects from the Projects pane, then press Select dispositions.
  3. In the Dispositions pane, select the dispositions you want to include in the export.
  4. In the Export pane, select an export template.
  5. Select the time intervals you want to include in the export.
  6. Set other criteria for your database export, then press Copy to clipboard or Export.

Note: Mass exports can only be performed using export patterns.

To Auto Export Project Data

  1. From the VCC Live® menu, select Contact Center > Mass export.
  2. Select the Report settings tab.
  3. In the Saved statistics pane, enter a name in the Name text field.
  4. In the Users column, mark the ckeckbox beside the users you wish to send the reports to.
  5. Press Save.

Note: Reports contain details from the previous day and are sent automatically every midnight.

To Send Report Files as an Extracted Attachment in Auto Export Emails

  1. From the VCC Live® menu, select Contact Center > Mass export.
  2. Select the Report settings tab.
  3. Mark or unmark the Compressing email attachments checkbox.

Note: Disabling this feature may result in file attachment sizes that are too large for the email server to forward. Size limit: 24 MB


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