My Performance
The My Performance menu includes statistics and reports about your daily performance and activities, which can help you with your daily tasks.
Table of Contents
CDR Log
The CDR Log contains your personal call history with detailed data about all the calls you have made.
- By default, the report is filtered for the current date
- The report displays calls from every project
- You can filter the data by date, projects, phone numbers, UUID, or by talk time
- A maximum of 500 results can be displayed
You can play the voice file of a call if you have the necessary rights. If you receive a call or your status changes while playing a recording, it will stop. You cannot play a call recording when you are in a call.
User-based statistics
In the User-based statistics, agents can check their own statistics in the projects that they have logged into.
- By default, the report is filtered for the current date
- The report displays data from every project
- You can filter the data by date
- You can switch the dimensions between the project and the date
- Data can be broken down into hourly dimension
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