My Performance

The My Performance menu includes statistics and reports about your daily performance and activities, which can help you with your daily tasks.

Table of Contents

• CDR Log
• User-based statistics

CDR Log

The CDR Log contains your personal call history with detailed data about all the calls you have made.

• By default, the report is filtered for the current date
• The report displays calls from every project
• You can filter the data by date, projects, phone numbers, UUID, or by talk time
• A maximum of 500 results can be displayed

You can play the voice file of a call if you have the necessary rights. If you receive a call or your status changes while playing a recording, it will stop. You cannot play a call recording when you are in a call.

User-based statistics

In the User-based statistics, agents can check their own statistics in the projects that they have logged into.

• By default, the report is filtered for the current date
• The report displays data from every project
• You can filter the data by date
• You can switch the dimensions between the project and the date
• Data can be broken down into an hourly dimension

In VCC Live 360 Admin, it can be defined which column presets should be displayed for agents:

• If a preset is selected, then it will be automatically displayed for agents
• If multiple presets are selected, then they will be displayed for the agents in the order as defined on the Admin-side
• If none are selected, then the Default preset is displayed by default