Restriction Procedure

VCC Live follows an established procedure when payments are overdue. If payments remain outstanding for an extended period of time, VCC Live may restrict your account.

Restriction Levels

Level Day Description
Level 0 Day 0 Your account balance has dropped below the alert threshold.
Level 1 Day 1 Your balance has dropped to zero. Admin and supervisor users will no longer be able to log in from the following day.
Level 2 Day 2 Admin and supervisor users can no longer log in.
Level 2 Day 3 Admin and supervisor users can no longer log in.
Level 2 Day 4 Admin and supervisor users can no longer log in. Agent users will be restricted from the following day.
Level 3 Day 5 onwards Full restriction.

To Check Your Balance


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