VCC Live® follows an established procedure when payments are overdue. If payments remain outstanding for an extended period of time, VCC Live® may restrict your account.
|Level 0||Day 0||Your account balance has dropped below the alert threshold.|
|Level 1||Day 1||Your balance has dropped to zero. Admin and supervisor users will no longer be able to log in from the following day.|
|Level 2||Day 2||Admin and supervisor users can no longer log in.|
|Level 2||Day 3||Admin and supervisor users can no longer log in.|
|Level 2||Day 4||Admin and supervisor users can no longer log in. Agent users will be restricted from the following day.|
|Level 3||Day 5 onwards||Full restriction.|
To Check Your Balance
- Read about this feature in the Checking Your Balance section.