Restriction Procedure

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VCC Live® follows an established procedure when payments are overdue. If payments remain outstanding for an extended period of time, VCC Live® may restrict your account.

Restriction Levels

Level Day Description
Level 0 Day 0 Your account balance has dropped below the alert threshold.
Level 1 Day 1 Your balance has dropped to zero. Admin and supervisor users will no longer be able to log in from the following day.
Level 2 Day 2 Admin and supervisor users can no longer log in.
Level 2 Day 3 Admin and supervisor users can no longer log in.
Level 2 Day 4 Admin and supervisor users can no longer log in. Agent users will be restricted from the following day.
Level 3 Day 5 onwards Full restriction.

To Check Your Balance

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