Installing the MSI Package

Reading Time: 3 minutes

You can install the VCC Live® Desk in AD (Active Directory) environment using an MSI (Windows Installer) package, allowing the app to be installed and managed on multiple computers from a central domain.

Table of Contents

To Download the MSI Package

  1. Visit our download site to download the installer.
  2. Select Windows MSI from the drop-down list, then press Download.

To Prepare Installation

  • Remove VCC Live® Desk and delete the VCC Live folder from any computer it has been installed on.
    Default location: C:\Program Files (x86)\Virtual Call Center\Virtual Call Center
  • Make sure that each computer is logged in within the environment.
  • Copy the MSI package to a network folder available on each target computer.
  • Set a rule that opens the firewall for all target computers to run VCC Live® Desk.

To Install the MSI Package in an Active Directory Environment

  1. Create a Group Policy Object or use an existing GPO to execute the installation.
  2. If you create a new GPO rule, first use security filtering to select the appropriate target computer groups, then assign the specific GPO rule to the resulting group structure.
  3. Navigate to Computer Configuration > Policies > Software Settings > Software installation.
  4. Right-click on an empty area, then select New > Package.
  5. Navigate to the copy of the MSI package in the network folder, and select it.
  6. A dialog will pop up. Select Assigned, then select OK.
  7. Restart the computers on which the GPO rule is applicable. VCC Live® Desk will be automatically installed on them.

Tip: Don’t worry about VCC Live® Desk becoming outdated. It updates itself automatically every time it starts up.

Note: If after restarting a computer the application is not installed, you can run a gpupdate command in the command prompt and restart the computer(s) again. The gpupdate command automatically runs periodically on all Windows-based devices , so there is no need to run it if you want to install it immediately.

To Make the Installer Available to a User

  1. Create a new GPO rule. Use security filtering to select the target computer groups, then assign the specific GPO rule to the resulting group structure.
  2. Navigate to User Configuration > Policies > Software Settings > Software installation.
  3. Right-click on an empty area, then select New > Package.
  4. Navigate to the copy of MSI Package in the network folder, and select it.
  5. A dialog will pop up. Select Publish, then select OK. Target computers will have their policies updated shortly afterwards.
  6. Subsequently, users without admin rights will be able to install VCC Live® Desk. VCC Live® Desk will appear as software ready to install by users via Control Panel > Programs > Programs and Features > Install a program from the network.

Note: If after restarting a computer the application is not installed, you can run a gpupdate command in the command prompt and restart the computer(s) again. The gpupdate command automatically runs periodically on all Windows-based devices , so there is no need to run it if you want to install it immediately.

To Set a Firewall Exception to Use Click-2-Call

  1. Create a Group Policy Object or edit an existing GPO.
  2. Navigate to Computer Configuration > Windows Settings > Security Settings > Windows Firewall with Advanced Security > Inbound rules.
  3. Add VCC Live® as an exception.

Note: This local setting is only required for Click-2-Call function. See Click-2-Call.


There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.