Setting up Click-to-Call

Reading Time: 2 minutes

You can initiate, hang up, or put on hold calls from external applications or websites. When an agent successfully logs in to VCC Live® Desk, an embedded HTTP server is started and bound to the port set by a supervisor. Any software that can send HTTP GET requests to the VCC Live® Click-to-Call interface can be used to manage calls.

To Set a Firewall Exception to Use Click-to-Call

Enabling Click-to-Call

In order to use Click-to-Call, it must be enabled in the generic settings, as well as in your project-specific settings.

Note: Click-to-Call is only activated at the end of a successful login process. Already logged-in agents need to firstly re-login.

Note: The Click-to-Call interface is available at http://localhost:[port]/[resource]?[parameters]. port is the port specified by an administrator, resource is one of the three possible commands, and parameters represents optional parameters.

To Enable or Disable Click-to-Call

  1. From the VCC Live menu, select Contact center > Global settings.
  2. Select the General tab.
  3. In the Click-to-call pane, mark or unmark the Enable Click-to-Call checkbox.
  4. Enter a port.
  5. Press Save.

To Enable or Disable Click-to-Call for your Project

  1. Select a project from the project list, then select Channels > Voice > Outbound.
  2. In the General settings pane, mark or unmark the Click-to-call checkbox.
  3. Press Save.

There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.

Privacy Settings Center


Necessary cookies are essential in order to navigate around a website and use its basic features. You must accept these cookies as the website cannot function properly without them.



Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you.



Statistic cookies collect data to help us understand how visitors use our websites and are used to improve the user experience. These cookies don’t collect personal information and cannot identify visitors.



Other cookies are those cookies that do not fall into the categories above. These cookies are in the process of being classified.