Interacting with a Script

Use the ‘/call/script’ resource to interact with scripts created in VCC Live’s projects.

To make this work, you need to set a Javascript code in the VCC Live Desk application that can handle HTTP requests, for example:

$().onHttpRequest = (query) => {
    vcc.alert(JSON.stringify(query));
}

This needs to be inserted in the Edit code section at project > Script Editor > Edit code

Then, other softwares can use this GET API to interact with the script:

The above request’s ‘someKey1=someValue&someKey2=value’ part is available for the JavaScript code added by the user, via the query parameter. In our example here, the query is a variable, that provides the following response in a pop-up window:

{someKey1: "someValue", someKey2: "value"}

If the JavaScript code, provided by the user gets a response, then that will be available in response body.

Example: the following code returns the name of the customer that is currently handled by the agent, in a response body.

$().onHttpRequest = () => {
    return vcc.getFieldValue("name");
}

Note: The ‘/script’ API does not work in Test mode, only in Prework, Call or Afterwork states.