Putting a Call on Hold
Use the ‘/call/hold’ resource to put a call on hold or to resume it.. Calls can only be put on hold when the call is taking place, ie. the agent is “in call” status. In any other status, the system shows an error message:”Information – Only in call state“.
In other words, hanging up a call does not work in the following statuses: Unavailable, Available, Available for Call, Aux, Prework
Click to Call API requests do not provide a response object, so it is not applicable in this case.
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