Setting up Click-to-Call
You can initiate, hang up, or put on hold calls from external applications or websites. When an agent successfully logs in to productname.label, an embedded HTTP server is started and bound to the port set by a supervisor. Any software that can send HTTP GET requests to the productname.label Click-to-Call interface can be used to manage calls.
To Set a Firewall Exception to Use Click-to-Call
- Read about this process in the To Set a Firewall Exception to Use Click-to-Call section.
Enabling Click-to-Call
In order to use Click-to-Call, it must be enabled in the generic settings, as well as in your project-specific settings.
Click-to-Call is only activated at the end of a successful login process. Already logged-in agents need to firstly re-login.
The Click-to-Call interface is available at http://localhost:[port]/[resource]?[parameters]
. Port is the port specified by an administrator, resource is one of the three possible commands, and parameters represents optional parameters.
To Enable or Disable Click-to-Call
- From the VCC Live menu, select call_center.menu.label > settings.menu.label.
- Select the general.caption.label tab.
- In the httpserver.caption.label pane, mark or unmark the httpserver.enabled.label checkbox.
- Enter a port.
- Press field_change.button.label.
To Enable or Disable Click-to-Call for your Project
- Select a project from the project list, then select channels.menu.label > voice.menu.label > outbound_menu.menu.label.
- In the ivr_form.caption.label pane, mark or unmark the allow_click_to_call.checkbox.label checkbox.
- Press field_change.button.label.
Note: If the Click to Call feature is not enabled in the Channels > Voice > Outbound > General settings pane, then you may encounter with the following error message: Information: Click to Call function is not allowed in this project!
Available Click-to-Call commands
At the moment, VCC Live’s Click-to-Call feature supports 4 different API commands. For more information, click on one of the links below or select them from ‘Resources’ in the left-hand panel:
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