Name: VCC
Rating: 5 (1000 reviews)

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VCC Live® Desk

Always latest version

Version: V6

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Installation • System requirements • Firewall Settings • Introduction

VCC Live® Archiver

Always latest version

Version: V4

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Installation • System requirements • Introduction

VCC Live® App

Release date: 24 May 2018.

Version: V2.2.80

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Voice recording function available only with Android 5.1.1 and earlier.

11/21/2018Reading Time:  < 1 minuteAuto project login improvements
11/21/2018Reading Time:  < 1 minuteMost recent queue in inbound statistics
11/09/2018Reading Time:  < 1 minuteSecurity notifications
11/07/2018Reading Time:  < 1 minuteSMS webhook
11/07/2018Reading Time:  < 1 minuteAssigning records to chat conversations
10/30/2018Reading Time:  < 1 minuteChat-specific dispositions
10/29/2018Reading Time:  < 1 minutePhone numbers list
10/16/2018Reading Time:  < 1 minuteRemoved Transfer process
10/11/2018Reading Time:  < 1 minuteAutomatic disposition allocation for bulk SMS
9/25/2018Reading Time:  < 1 minuteTransferring agents between projects
9/06/2018Reading Time:  < 1 minuteExport from filtered projects
9/05/2018Reading Time:  < 1 minuteChat logo customization features
8/28/2018Reading Time:  < 1 minuteInbound process templates
7/27/2018Reading Time:  < 1 minuteDelayed pop up for VCC Live Chat
7/25/2018Reading Time:  < 1 minuteNew Webhook statistics
7/19/2018Reading Time:  < 1 minuteDeleting call recordings feature
7/11/2018Reading Time:  < 1 minuteNew CDR Log API keys
7/09/2018Reading Time:  < 1 minuteProject number limit
6/25/2018Reading Time:  < 1 minuteNew notification types
6/11/2018Reading Time:  < 1 minuteTesting text message templates
6/06/2018Reading Time:  < 1 minuteUsing external speakers to play ringtone
5/23/2018Reading Time:  < 1 minuteAllow agents to access Custom call and Agent browser tabs while using break codes
5/23/2018Reading Time:  < 1 minuteTesting a timesheet for a specific date and time
5/22/2018Reading Time:  < 1 minuteFootball-themed skin
5/09/2018Reading Time:  < 1 minuteConditions for IVR buttons
4/24/2018Reading Time:  < 1 minuteMass export files sent as compressed email attachment
4/18/2018Reading Time:  < 1 minuteEnabling Agents to Answer Calls When in Email State
4/17/2018Reading Time:  < 1 minuteRedialing Records with a “Machine” disposition
4/17/2018Reading Time:  < 1 minuteEvaluation Criteria Versioning
4/13/2018Reading Time:  < 1 minuteExternal Speaker for Ringtone
4/12/2018Reading Time:  < 1 minuteCustomizable VCC Live Chat Colors
4/11/2018Reading Time:  < 1 minuteSingle Sign-On Using OAth2
4/03/2018Reading Time:  < 1 minuteDisplaying Masked Debit Card Data
3/26/2018Reading Time:  < 1 minuteFacebook Messenger Integration
3/21/2018Reading Time:  < 1 minuteNew CDR Search Filter
3/19/2018Reading Time:  < 1 minuteBulk Messaging via Text Message
3/12/2018Reading Time:  < 1 minuteDatabase API improvements
3/10/2018Reading Time:  < 1 minuteWebhook IP address change
3/09/2018Reading Time:  < 1 minuteCall start and end tone
3/05/2018Reading Time:  < 1 minuteEnable agents to add new clients
2/28/2018Reading Time:  < 1 minuteUpdated ‘IF’ inbound process
2/27/2018Reading Time:  < 1 minuteTransfer pane user rights improvements
2/20/2018Reading Time:  < 1 minuteNew filtering option in the Records List
2/20/2018Reading Time:  < 1 minuteIVR Webhook improvements
2/14/2018Reading Time:  < 1 minuteClient History pane improvements
2/14/2018Reading Time:  < 1 minuteTimezone settings
2/13/2018Reading Time:  < 1 minuteAll-new chat log for VCC Live Chat
2/06/2018Reading Time:  < 1 minuteNew feature: creating pro forma requests
2/02/2018Reading Time:  < 1 minuteAdjusting the volume of system tones