VCC Live

Testing text message templates

Using external speakers to play ringtone

Allow agents to access Custom call and Agent browser tabs while using break codes

Testing a timesheet for a specific date and time

Football-themed skin

Conditions for IVR buttons

Mass export files sent as compressed email attachment

Enabling Agents to Answer Calls When in Email State

Redialing Records with a “Machine” disposition

Evaluation Criteria Versioning

External Speaker for Ringtone

Customizable VCC Live Chat Colors

Single Sign-On Using OAth2

Displaying Masked Debit Card Data

Facebook Messenger Integration

New CDR Search Filter

Bulk Messaging via Text Message

Database API improvements

Webhook IP address change

Call start and end tone

Enable agents to add new clients

Updated ‘IF’ inbound process

Transfer pane user rights improvements

New filtering option in the Records List

IVR Webhook improvements

Client History pane improvements

Timezone settings

All-new chat log for VCC Live Chat

New feature: creating pro forma requests

Adjusting the volume of system tones