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VCC Live Desk

VCC Live Desk
Release date: 16 April 2018.
Version: V5.91.0

VCC Live Archiver

VCC Live Archiver
Release date: 17 January 2018.
Version: V4.3.0

VCC Live App

VCC Live App
Release date: 17 November 2017.
Version: V2.2.76

Voice recording function available only with Android 5.1.1 and earlier.

Database API improvements

Webhook IP address change

Call start and end tone

Enable agents to add new clients

Updated ‘IF’ inbound process

Transfer pane user rights improvements

New filtering option in the Records List

IVR Webhook improvements

Client History pane improvements

Timezone settings

All-new chat log for VCC Live Chat

New feature: creating pro forma requests

Adjusting the volume of system tones