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VCC Live® Desk

VCC Live® Desk
Always latest version
Version: V6
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InstallationSystem requirementsFirewall SettingsIntroduction

VCC Live® Archiver

VCC Live® Archiver
Always latest version
Version: V4
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InstallationSystem requirementsIntroduction

VCC Live® App

VCC Live® App
Release date: 24 May 2018.
Version: V2.2.80
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Voice recording function available only with Android 5.1.1 and earlier.

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Auto project login improvements

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Most recent queue in inbound statistics

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Security notifications

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SMS webhook

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Assigning records to chat conversations

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Chat-specific dispositions

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Phone numbers list

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Removed Transfer process

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Automatic disposition allocation for bulk SMS

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Transferring agents between projects

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Export from filtered projects

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Chat logo customization features

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Inbound process templates

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Delayed pop up for VCC Live Chat

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New Webhook statistics

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Deleting call recordings feature

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New CDR Log API keys

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Project number limit

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New notification types

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Testing text message templates

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Using external speakers to play ringtone

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Allow agents to access Custom call and Agent browser tabs while using break codes

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Testing a timesheet for a specific date and time

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Football-themed skin

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Conditions for IVR buttons

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Mass export files sent as compressed email attachment

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Enabling Agents to Answer Calls When in Email State

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Redialing Records with a “Machine” disposition

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Evaluation Criteria Versioning

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External Speaker for Ringtone

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Customizable VCC Live Chat Colors

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Single Sign-On Using OAth2

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Displaying Masked Debit Card Data

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Facebook Messenger Integration

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New CDR Search Filter

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Bulk Messaging via Text Message

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Database API improvements

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Webhook IP address change

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Call start and end tone

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Enable agents to add new clients

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Updated ‘IF’ inbound process

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Transfer pane user rights improvements

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New filtering option in the Records List

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IVR Webhook improvements

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Client History pane improvements

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Timezone settings

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All-new chat log for VCC Live Chat

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New feature: creating pro forma requests

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Adjusting the volume of system tones

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