Voice recording function available only with Android 5.1.1 and earlier.
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News search bar
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Email and SMS sending through Database API
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New notification types
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Jump to specific process if AM detected
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New password related features
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VCC Live® Pay for IVR
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Auto project login improvements
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Most recent queue in inbound statistics
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Security notifications
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SMS webhook
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Assigning records to chat conversations
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Chat-specific dispositions
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Phone numbers list
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Removed Transfer process
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Automatic disposition allocation for bulk SMS
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Transferring agents between projects
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Export from filtered projects
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Chat logo customization features
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Inbound process templates
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Delayed pop up for VCC Live Chat
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New Webhook statistics
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Deleting call recordings feature
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New CDR Log API keys
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Project number limit
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New notification types
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Testing text message templates
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Using external speakers to play ringtone
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Allow agents to access Custom call and Agent browser tabs while using break codes
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Testing a timesheet for a specific date and time
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Football-themed skin
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Conditions for IVR buttons
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Mass export files sent as compressed email attachment
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Enabling Agents to Answer Calls When in Email State
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Redialing Records with a “Machine” disposition
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Evaluation Criteria Versioning
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External Speaker for Ringtone
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Customizable VCC Live Chat Colors
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Single Sign-On Using OAth2
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Displaying Masked Debit Card Data
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Facebook Messenger Integration
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New CDR Search Filter
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Bulk Messaging via Text Message
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Database API improvements
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Webhook IP address change
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Call start and end tone
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Enable agents to add new clients
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Updated ‘IF’ inbound process
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Transfer pane user rights improvements
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New filtering option in the Records List
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IVR Webhook improvements
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Client History pane improvements
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Timezone settings
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All-new chat log for VCC Live Chat
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New feature: creating pro forma requests
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Adjusting the volume of system tones
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