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VCC Live Desk

Release date: 6 August 2018.

Version: V5.119.0

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Installation • System requirements • Firewall Settings • Introduction

VCC Live Archiver

Release date: 8 August 2018.

Version: V4.3.4

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Installation • System requirements • Introduction

VCC Live App

Release date: 24 May 2018.

Version: V2.2.80

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Voice recording function available only with Android 5.1.1 and earlier.

6/11/2018Reading Time: < 1 minuteTesting text message templates
6/06/2018Reading Time: < 1 minuteUsing external speakers to play ringtone
5/23/2018Reading Time: < 1 minuteAllow agents to access Custom call and Agent browser tabs while using break codes
5/23/2018Reading Time: < 1 minuteTesting a timesheet for a specific date and time
5/22/2018Reading Time: < 1 minuteFootball-themed skin
5/09/2018Reading Time: < 1 minuteConditions for IVR buttons
4/24/2018Reading Time: < 1 minuteMass export files sent as compressed email attachment
4/18/2018Reading Time: < 1 minuteEnabling Agents to Answer Calls When in Email State
4/17/2018Reading Time: < 1 minuteRedialing Records with a “Machine” disposition
4/17/2018Reading Time: < 1 minuteEvaluation Criteria Versioning
4/13/2018Reading Time: < 1 minuteExternal Speaker for Ringtone
4/12/2018Reading Time: < 1 minuteCustomizable VCC Live Chat Colors
4/11/2018Reading Time: < 1 minuteSingle Sign-On Using OAth2
4/03/2018Reading Time: < 1 minuteDisplaying Masked Debit Card Data
3/26/2018Reading Time: < 1 minuteFacebook Messenger Integration
3/21/2018Reading Time: < 1 minuteNew CDR Search Filter
3/19/2018Reading Time: < 1 minuteBulk Messaging via Text Message
3/12/2018Reading Time: < 1 minuteDatabase API improvements
3/10/2018Reading Time: < 1 minuteWebhook IP address change
3/09/2018Reading Time: < 1 minuteCall start and end tone
3/05/2018Reading Time: < 1 minuteEnable agents to add new clients
2/28/2018Reading Time: < 1 minuteUpdated ‘IF’ inbound process
2/27/2018Reading Time: < 1 minuteTransfer pane user rights improvements
2/20/2018Reading Time: < 1 minuteNew filtering option in the Records List
2/20/2018Reading Time: < 1 minuteIVR Webhook improvements
2/14/2018Reading Time: < 1 minuteClient History pane improvements
2/14/2018Reading Time: < 1 minuteTimezone settings
2/13/2018Reading Time: < 1 minuteAll-new chat log for VCC Live Chat
2/06/2018Reading Time: < 1 minuteNew feature: creating pro forma requests
2/02/2018Reading Time: < 1 minuteAdjusting the volume of system tones