Introduction to VCC Live Archiver

Estimated reading time: 1 minute | Target users: Supervisors, System Administrators

archiver.label is a console application that can be used to archive and download your call recordings and export CDR log data from the VCC Live application. You can also use Windows Task Scheduler or Linux Cron to schedule archiver.label to run periodically at fixed times, for example, at night.

Why Record Phone Calls?

• You can analyze and use recordings to improve your agents’ skills.
• A misunderstood or forgotten detail can be easily spotted.
• A verbal agreement or contract can be retrieved.
• You can use recordings to help defend your company during any litigation proceedings.

Ready for the First Lesson?

You’ll learn how to set up the archiver.label application.
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