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TutorialsGetting StartedAbout This Chapter
  • Overview
    • Introduction
    • Legal Information
  • The Most Common Use Cases
    • Outbound Email Customization
    • IVR Settings - Use Cases
    • Outbound Calls - PPD
    • Incoming Calls - Setting up an IVR
    • The Main Agent KPIs
    • The Workflow of the Agent
    • Editing Scripts
    • Email Handling
    • Softphone Integration
    • Customize your Dashboard
    • Explore User-based Statistics
    • Create Custom KPIs
  • Getting Started
    • About This Chapter
    • First Steps
    • Creating a Simple Project
    • Creating a Simple Database
    • Setting up Users
    • The Basics of Inbound Projects
    • The Basics of Outbound Projects
    • The Basics of Measurement Tools
    • Introduction to Dispositions
    • The Basics of Call Recording Management
    • Getting Started with VCC Live Chat
    • Get to Know the Agent Workspace
    • Dynamic Email Contents
  • Communication Channels
    • About This chapter
    • Outbound Projects
      • Manual Dialer
      • Power and Predictive Dialing Modes
      • Outbound IVR
      • Robinson List
      • Outbound-Related Statistics
      • Measuring CSAT
    • Emails and Ticketing
      • Disposition-Triggered Emails
      • Dynamic Email Contents
      • Email Attachments - Basic, Dynamic and Conditional
      • Outbound and Inbound Emails
      • Email Statistics
      • Mass Email
    • SMS
      • Inbound SMS
      • Disposition-Triggered SMS
      • Dynamic SMS Contents
      • SMS Notifications
      • SMS Statistics
      • SMS Triggered Actions
      • Scheduled SMS Sending
      • Bulk Text Messaging
    • Inbound Robinson List
    • Quota Tool
  • Managing Users
    • Resource Management
      • Multi Project Management
      • Users, Rights and Teams
    • User Activity
      • Break Codes
      • User State Log
  • Security
    • About This Chapter
    • User Right Groups
    • Password Policies and Two-Factor Authentication
    • OAuth 2.0
    • IP Filtering
    • Database API
    • Functions to Help You Comply with Privacy Regulations
  • VCC Live Archiver
    • About This Chapter
    • Introduction to VCC Live Archiver
    • Setting up VCC Live Archiver
    • Using VCC Live Archiver
    • Commands and Command Options
    • CDR Log Headers
    • Switches (Deprecated)
  • Miscellaneous
    • About This Chapter
    • Salesforce Integration
    • VCC Live Pay IVR
    • Voice File Tagging
    • Replacing Transfer Process
Back to Support and Learning Center
English Hungarian

About This Chapter

This chapter features tutorials that guide you through the basic features of the VCC Live application. From creating a basic project to making your first call, you will gain the knowledge needed to set up a simple call center.

First Steps — User Interface, Navigation, and Basic Settings

Get to know the user interface and navigation basics.
Start tutorial >

Creating a Simple Database

Learn what a database is, what different types of databases there are, and how to create a simple database file using a spreadsheet application.
Start tutorial >

Setting up Users

Learn how to create uers, and what different user types there are.
Start tutorial >

Creating A Simple Project

Learn how to create and set up your very first project.
Start tutorial >

The Basics of Outbound Projects

Discover what are the various types of dialers, and find out which dialer mode you should get started with.
Start tutorial >

The Basics of Measurement Tools

Get an insight into the extensive number of measurement tools available, and find out why you will need to master them to become more productive.
Start tutorial >

The Basics of Call Recording Management

Learn how to manage call recordings in the VCC Live software, find out why it is worth recording calls, and what legislation considerations you should take into account when you choose to record calls.
Start tutorial >

Getting Started with VCC Live Chat

Learn how to integrate VCC Live Chat to your website or Facebook page.
Start tutorial >

Get to Know the Agent Workspace

Learn how to use the basic functions and features of VCC Live’s Agent Workspace.
Start tutorial >

Back to Support and Learning Center

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    • Outbound IVR
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    • Voicemail Detection
    • Live Dashboards
    • ACD
    • Salesforce Integration
    • Dialogflow
  • Solutions
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    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
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    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
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