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TutorialsOverviewWelcome to VCC Live Tutorials
  • Overview
    • Introduction
    • Available Tutorials
    • Legal Information
  • The Most Common Use Cases
    • Outbound Email Customization
    • IVR Settings - Use Cases
    • Outbound Calls - PPD
    • Incoming Calls - Setting up an IVR
    • The Main Agent KPIs
    • State Machine
    • Editing Scripts
    • Email Handling
  • Getting Started
    • About This Chapter
    • First Steps
    • Creating a Simple Database
    • Setting up Users
    • Creating a Simple Project
    • The Basics of Inbound Projects
    • The Basics of Outbound Projects
    • The Basics of Measurement Tools
    • Introduction to Dispositions
    • The Basics of Call Recording Management
    • Getting Started with VCC Live Chat
    • Get to Know the Agent Workspace
    • Dynamic Email Contents
  • Communication Channels
    • About This chapter
    • Outbound Projects
      • Manual Dialer
      • Power and Predictive Dialing Modes
      • Outbound IVR
      • Robinson List
      • Outbound-Related Statistics
      • Measuring CSAT
    • Emails and Ticketing
      • Disposition-Triggered Emails
      • Dynamic Email Contents
      • Email Attachments - Basic, Dynamic and Conditional
      • Outbound and Inbound Emails
      • Email Statistics
      • Mass Email
    • SMS
      • Inbound SMS
      • Disposition-Triggered SMS
      • Dynamic SMS Contents
      • SMS Notifications
      • SMS Statistics
      • SMS Triggered Actions
      • Scheduled SMS Sending
      • Bulk Text Messaging
    • Inbound Robinson List
    • Quota Tool
  • Managing Users
    • Resource Management
      • Multi Project Management
      • Users, Rights and Teams
    • User Activity
      • Break Codes
      • User State Log
  • Security
    • About This Chapter
    • User Right Groups
    • Password Policies and Two-Factor Authentication
    • OAuth 2.0
    • IP Filtering
    • Database API
    • Functions to Help You Comply with Privacy Regulations
  • VCC Live Archiver
    • About This Chapter
    • Introduction to VCC Live Archiver
    • Setting up VCC Live Archiver
    • Using VCC Live Archiver
    • Commands and Command Options
    • CDR Log Headers
    • Switches (Deprecated)
  • Miscellaneous
    • About This Chapter
    • Salesforce Integration
    • VCC Live Pay IVR
    • Voice File Tagging
    • Replacing Transfer Process
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Welcome to VCC Live Tutorials

Bringing you advanced contact center technology is only part of our job. Teaching you how to get the most out of it is the other.

Our tutorials aim to empower you not only to gain the technical knowledge you need, but also to learn how to solve real-life business challenges. Pre-setup projects, downloadable resources, and lessons structured around specific topics will help you on your journey.

Become an Expert

Learn from the tutorials developed by VCC Live’s experts so that you can become an expert yourself. Our tutorials allow you to gain valuable skills and the background knowledge necessary to master every aspect of our software.

Tutorials for Everyone

There are tutorials for agents, contact center managers, and everyone in between. And whether you are just getting started, or looking for more advanced knowledge, we have you covered.
See available tutorials >

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  • Channels
    • Voice
    • Email
    • SMS
    • Chat
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    • Omnichannel
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    • Outbound IVR
    • Voicemail Detection
    • Live Dashboards
    • IVR
    • ACD
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    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
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+36 19996400
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+44 2086380169
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+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
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