Grow your career with VCC Live Academy by joining our free online contact center courses.

Sign up today
  • Partners
  • Talk to Sales
+44 208 638 0169
  • Product
    • Channels
      • Voice
      • Email
      • SMS
      • Chat
      • Messenger
      • Whatsapp
      • Omnichannel
    • Main Features
      • Call Center Software
      • Predictive Dialer
      • VCC Live Pay
      • Outbound IVR
      • Voicemail Detection
      • Live Dashboards
      • IVR
      • ACD
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Pricing
  • Resources
    • Blog
    • Customer Stories
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
  • Company
    • About us
    • Careers
    • News
    • Partners
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Contact Us Book Demo
+44 208 638 0169
TutorialsVCC Live ArchiverSetting up VCC Live Archiver
  • Overview
    • Introduction
    • Available Tutorials
    • Legal Information
  • The Most Common Use Cases
    • Outbound Email Customization
    • IVR Settings - Use Cases
    • Outbound Calls - PPD
    • Incoming Calls - Setting up an IVR
    • The Main Agent KPIs
    • State Machine
    • Editing Scripts
    • Email Handling
    • Softphone Integration
    • Customize your Dashboard
  • Getting Started
    • About This Chapter
    • First Steps
    • Creating a Simple Database
    • Setting up Users
    • Creating a Simple Project
    • The Basics of Inbound Projects
    • The Basics of Outbound Projects
    • The Basics of Measurement Tools
    • Introduction to Dispositions
    • The Basics of Call Recording Management
    • Getting Started with VCC Live Chat
    • Get to Know the Agent Workspace
    • Dynamic Email Contents
  • Communication Channels
    • About This chapter
    • Outbound Projects
      • Manual Dialer
      • Power and Predictive Dialing Modes
      • Outbound IVR
      • Robinson List
      • Outbound-Related Statistics
      • Measuring CSAT
    • Emails and Ticketing
      • Disposition-Triggered Emails
      • Dynamic Email Contents
      • Email Attachments - Basic, Dynamic and Conditional
      • Outbound and Inbound Emails
      • Email Statistics
      • Mass Email
    • SMS
      • Inbound SMS
      • Disposition-Triggered SMS
      • Dynamic SMS Contents
      • SMS Notifications
      • SMS Statistics
      • SMS Triggered Actions
      • Scheduled SMS Sending
      • Bulk Text Messaging
    • Inbound Robinson List
    • Quota Tool
  • Managing Users
    • Resource Management
      • Multi Project Management
      • Users, Rights and Teams
    • User Activity
      • Break Codes
      • User State Log
  • Security
    • About This Chapter
    • User Right Groups
    • Password Policies and Two-Factor Authentication
    • OAuth 2.0
    • IP Filtering
    • Database API
    • Functions to Help You Comply with Privacy Regulations
  • VCC Live Archiver
    • About This Chapter
    • Introduction to VCC Live Archiver
    • Setting up VCC Live Archiver
    • Using VCC Live Archiver
    • Commands and Command Options
    • CDR Log Headers
    • Switches (Deprecated)
  • Miscellaneous
    • About This Chapter
    • Salesforce Integration
    • VCC Live Pay IVR
    • Voice File Tagging
    • Replacing Transfer Process
Back to Support and Learning Center

Setting up VCC Live Archiver

Estimated reading time: 5 minutes | Target users: Supervisors, System Administrators

VCC Live Archiver is a console application that is initiated from a command line such as Windows® Prompt or Linux Shell. It can be used to archive and download call recordings, and export CDR log data from the VCC Live application.

In this lesson, you will learn:

  • How to connect VCC Live Archiver with the VCC Live application
  • How to set up and execute VCC Live Archiver

1. Registering VCC Live Archiver in the VCC Live Application

In order to allow VCC Live Archiver retrieve data —such as your call recordings and CDR logs— from the VCC Live application, you need to connect the two. This includes the followings:

  • Registering your IP address(es) in the VCC Live application. This will allow VCC Live Archiver installed on your workstations —inside the range of IP addresses you enter— to seamlessly communicate with VCC Live’s servers.

  • Creating an application token in the VCC Live application. This token will enable your copy of VCC Live Archiver to interact with the VCC Live application.

1.2 Creating a Token

  1. VCC Live: from the VCC Live menu, select Contact Center > Global Settings.
  2. Select the Database API tab.
  3. In the IP filters textbox, insert the IP address, IP range or domain from where you want to access VCC Live Archiver.
     
    VCC Live ipfilter settings screenshots
     
  4. Press New token button to create a new token. You may need to scroll down to see the button.
  5. Enter an application name.
  6. Enter resource references you want to use. Text in regular expressions are escaped. Asterisk (*) is replaced with (.*), question mark (?) is replaced with ([^/]+). See Database API references.
    VCC Live creating token screenshot
  7. Press Create button to generate your token.
  8. Make sure to write down this token, for example, by copy-pasting it to your clipboard, notepad or a text editor software.

VCC Live token created screenshot

Warning: Once you close the New token dialog box, you won’t be able to return to it to make changes or get your token again. Therefore, ensure you make a note of your token before closing this dialog window.


2. Setup Procedure

VCC Live Archiver does not require installation. Once downloaded, the application can be executed from a command line.

2.1 Downloading the Application

  1. Visit our download site to download the application.
  2. Select the right version for your operating system, then press Download.

Note: In order to run VCC Live Archiver, you need make sure your firewall settings are correct. For more details about firewall requirements, see Firewall Settings.

2.2. Executing VCC Live Archiver for the First Time

  1. Create folders where you want to download call recordings and log files.
  2. Launch VCC Live Archiver.
  3. In the CUSTOMER line, enter the desired information. Press enter.
  4. In the PASSWORD line, enter the token key you have already generated in VCC Live. You can insert it by copying the token from the Generated token field in VCC Live, and then insert it here using your mouse’s right button. Press enter.
  5. In the VOICE_FILE_DIR line, insert a path to a location where you want to store your voice files. The path or folder’s name cannot contain spaces or any special characters. Press enter.
  6. In the MOBIL_VOICE_FILE_DIR line, insert a path to a location where you want to store the voice files recorded using your phone. Press enter.
  7. In the IGNORE_BEFORE line, specify a date. Only recordings created after this date will be downloaded. Press enter.
  8. In the LOG_FILE_DIR line, insert a path to a location where you want to store the log files. Press enter.

Note: Configuration parameters are stored in an .env file, which can be found in the same folder where you launched VCC Live Archiver from. It can be edited using a text processor application.


Congratulations!

You’ve just set up VCC Live Archiver.

Ready for the next lesson? You’ll learn how to run VCC Live Archiver from a command line.
Start lesson >

Back to Support and Learning Center

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.


There are no comments yet.

Click here to cancel reply.

Please note that by clicking on the Submit button, you agree to a member of VCC Live team contacting you with business offers. You can find detailed information on how we can establish contact with you in our Privacy Policy

  • Channels
    • Voice
    • Email
    • SMS
    • Chat
    • Messenger
    • Omnichannel
  • Main Features
    • Call Center Software
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Voicemail Detection
    • Live Dashboards
    • IVR
    • ACD
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
    • Blog
    • Customer Stories
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
    • Download
  • Company
    • About us
    • Careers
    • News
    • Partners
https://vcc.live/wp-content/uploads/2019/07/iso-cert-1.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-2.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-3.png
Social Media
https://vcc.live/wp-content/uploads/2019/07/linkedin.svg https://vcc.live/wp-content/uploads/2019/07/twitter.svg https://vcc.live/wp-content/uploads/2019/07/facebook-1.svg https://vcc.live/wp-content/uploads/2019/07/instagram-1.svg
Call us
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
  • Privacy Policy
  • Legal Statement
  • General Terms of Agreement