Setting up VCC Live Archiver

Estimated reading time: 5 minutes | Target users: Supervisors, System Administrators

archiver.label is a console application that is initiated from a command line such as Windows® Prompt or Linux Shell. It can be used to archive and download call recordings, and export CDR log data from the VCC Live application.

In this lesson, you will learn:

• How to connect archiver.label with the productname.label application
• How to set up and execute archiver.label

1. Registering VCC Live Archiver in the VCC Live Application

In order to allow archiver.label retrieve data —such as your call recordings and CDR logs— from the productname.label application, you need to connect the two. This includes the followings:

• Registering your IP address(es) in the productname.label application. This will allow archiver.label installed on your workstations —inside the range of IP addresses you enter— to seamlessly communicate with VCC Live’s servers.

• Creating an application token in the productname.label application. This token will enable your copy of archiver.label to interact with the productname.label application.

1.2 Creating a Token

1. productname.label: from the productname.label menu, select call_center.menu.label > settings.menu.label.
2. Select the api.tab.label tab.
3. In the ipFilter.label textbox, insert the IP address, IP range or domain from where you want to access archiver.label.
    
   
    
4. Press newToken.button.label button to create a new token. You may need to scroll down to see the button.
5. Enter an application name.
6. Enter resource references you want to use. Text in regular expressions are escaped. Asterisk (*) is replaced with (.*), question mark (?) is replaced with ([^/]+). See Database API references.
   
7. Press generateNewToken.button.label button to generate your token.
8. Make sure to write down this token, for example, by copy-pasting it to your clipboard, notepad or a text editor software.

Warning: Once you close the newTokenDialog.win.title dialog box, you won’t be able to return to it to make changes or get your token again. Therefore, ensure you make a note of your token before closing this dialog window.

2. Setup Procedure

archiver.label does not require installation. Once downloaded, the application can be executed from a command line.

2.1 Downloading the Application

1. Visit our download site to download the application.
2. Select the right version for your operating system, then press Download.

Note: In order to run archiver.label, you need make sure your firewall settings are correct. For more details about firewall requirements, see Firewall Settings.

2.2. Executing VCC Live Archiver for the First Time

1. Create folders where you want to download call recordings and log files.
2. Launch archiver.label.
3. In the CUSTOMER line, enter the desired information. Press enter.
4. In the PASSWORD line, enter the token key you have already generated in productname.label. You can insert it by copying the token from the generatedToken.label field in productname.label, and then insert it here using your mouse’s right button. Press enter.
5. In the VOICE_FILE_DIR line, insert a path to a location where you want to store your voice files. The path or folder’s name cannot contain spaces or any special characters. Press enter.
6. In the MOBIL_VOICE_FILE_DIR line, insert a path to a location where you want to store the voice files recorded using your phone. Press enter.
7. In the IGNORE_BEFORE line, specify a date. Only recordings created after this date will be downloaded. Press enter.
8. In the LOG_FILE_DIR line, insert a path to a location where you want to store the log files. Press enter.

Note: Configuration parameters are stored in an .env file, which can be found in the same folder where you launched archiver.label from. It can be edited using a text processor application.

Congratulations!

You’ve just set up archiver.label.

Ready for the next lesson? You’ll learn how to run archiver.label from a command line.
Start lesson >