Introduction to VCC Live® Desk
VCC Live® Desk is a cloud-based contact center software that provides contact centers with the tools and services they need in order to deliver highly efficient, exceptional customer experience.
Using a cloud-based solution means that, by installing a single software, contact centers can provide a full spectrum of incoming and outgoing multichannel services: phone, email, SMS, and chat. The integration and maintenance of a cloud-based solution does not require any additional IT developments or investment, and is easy to deploy. As well as being cost-efficient, it can be quickly integrated into your work processes, and your agents and supervisors can use the service anytime, anywhere — even from their homes.