Introduction to VCC Live® Desk

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VCC Live® Desk is a cloud-based contact center software that provides contact centers with the tools and services they need in order to deliver highly efficient, exceptional customer experience.

VCC Live Desk Cover Illustration

Why Cloud-Based?

Using a cloud-based solution means that, by installing a single software, contact centers can provide a full spectrum of incoming and outgoing multichannel services: phone, email, SMS, and chat. The integration and maintenance of a cloud-based solution does not require any additional IT developments or investment, and is easy to deploy. As well as being cost-efficient, it can be quickly integrated into your work processes, and your agents and supervisors can use the service anytime, anywhere — even from their homes.

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