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TutorialsOverviewLegal Information
  • Overview
    • Introduction
    • Available Tutorials
    • Legal Information
  • The Most Common Use Cases
    • Outbound Email Customization
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    • Incoming Calls - Setting up an IVR
  • Getting Started
    • About This Chapter
    • First Steps
    • Creating a Simple Database
    • Setting up Users
    • Creating a Simple Project
    • The Basics of Inbound Projects
    • The Basics of Outbound Projects
    • The Basics of Measurement Tools
    • Introduction to Dispositions
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    • Get to Know the Agent Workspace
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    • Outbound Projects
      • Manual Dialer
      • Power and Predictive Dialing Modes
      • Outbound IVR
      • Robinson List
      • Outbound-Related Statistics
      • Measuring CSAT
    • Emails and Ticketing
      • Disposition-Triggered Emails
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      • Email Attachments - Basic, Dynamic and Conditional
      • Outbound and Inbound Emails
      • Email Statistics
      • Mass Email
    • SMS
      • Inbound SMS
      • Disposition-Triggered SMS
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      • SMS Notifications
      • SMS Statistics
      • SMS Triggered Actions
      • Scheduled SMS Sending
      • Bulk Text Messaging
    • Inbound Robinson List
    • Quota Tool
  • Managing Users
    • Resource Management
      • Multi Project Management
      • Users, Rights and Teams
    • User Activity
      • Break Codes
      • User State Log
  • Security
    • About This Chapter
    • User Right Groups
    • Password Policies and Two-Factor Authentication
    • OAuth 2.0
    • IP Filtering
    • Database API
    • Functions to Help You Comply with Privacy Regulations
  • VCC Live Archiver
    • About This Chapter
    • Introduction to VCC Live Archiver
    • Setting up VCC Live Archiver
    • Using VCC Live Archiver
    • Commands and Command Options
    • CDR Log Headers
    • Switches (Deprecated)
  • Miscellaneous
    • About This Chapter
    • Salesforce Integration
    • VCC Live Pay IVR
    • Voice File Tagging
    • Replacing Transfer Process
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Legal Information

This document is published by VCC Live Group Zrt., without any warranty. Changes to this document necessitated by clerical errors, inaccuracies, or feature updates, may be made by the publisher at any time and without prior notice. Illustrations and screenshots are for figurative purposes only, and may not accurately represent the current state of the software. The text items in screenshots are from the English user interface. Features and interface appearance on your screen may differ from the description in this document. Details included in the screenshots including names, phone numbers, business names or addresses are fictitious. Any similarity to actual persons, living or dead, is coincidental. It is forbidden to confer, distribute or reproduce any of the figures, texts, illustrations, screenshots, information or other contents of this document in any form. Any usage of these contents in any form other than personal use is only possible with the prior written permission of VCC Live Group Zrt.

All third party software and company names mentioned herein are the trademarks or registered trademarks of their respective owners. All other trademarks are property of their respective owners.

Apple® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries.

©2019 Google LLC, used with permission. Google and the Google logo are registered trademarks of Google LLC.
Google Play™ and the Google Play™ logo are trademarks of Google LLC.

To learn more about VCC Live®, visit our website: https://vcc.live/

© 2020 VCC Live®. All rights reserved.

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  • Channels
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    • SMS
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    • Voicemail Detection
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    • ACD
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    • Debt Collection
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