• Partners
  • Email Us
  • Product
    • Channels
      • Voice
      • Email
      • SMS
      • Chat
      • Messenger
      • Omnichannel
    • Features
      • Predictive Dialer
      • VCC Live Pay
      • Outbound IVR
      • Inbound IVR
      • Voicemail Detection
      • Live Dashboards
      • ACD
      • Salesforce Integration
      • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Pricing
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
  • Company
    • About us
    • Careers
    • News
    • Partners
  • Partners
  • Email Us
+44 208 638 0169
GET STARTED
TutorialsCommunication ChannelsSMSSMS Statistics
  • Overview
    • Introduction
    • Legal Information
  • The Most Common Use Cases
    • Outbound Email Customization
    • IVR Settings - Use Cases
    • Outbound Calls - PPD
    • Incoming Calls - Setting up an IVR
    • The Main Agent KPIs
    • The Workflow of the Agent
    • Editing Scripts
    • Email Handling
    • Softphone Integration
    • Customize your Dashboard
    • Explore User-based Statistics
    • Create Custom KPIs
  • Getting Started
    • About This Chapter
    • First Steps
    • Creating a Simple Project
    • Creating a Simple Database
    • Setting up Users
    • The Basics of Inbound Projects
    • The Basics of Outbound Projects
    • The Basics of Measurement Tools
    • Introduction to Dispositions
    • The Basics of Call Recording Management
    • Getting Started with VCC Live Chat
    • Get to Know the Agent Workspace
    • Dynamic Email Contents
  • Communication Channels
    • About This chapter
    • Outbound Projects
      • Manual Dialer
      • Power and Predictive Dialing Modes
      • Outbound IVR
      • Robinson List
      • Outbound-Related Statistics
      • Measuring CSAT
    • Emails and Ticketing
      • Disposition-Triggered Emails
      • Dynamic Email Contents
      • Email Attachments - Basic, Dynamic and Conditional
      • Outbound and Inbound Emails
      • Email Statistics
      • Mass Email
    • SMS
      • Inbound SMS
      • Disposition-Triggered SMS
      • Dynamic SMS Contents
      • SMS Notifications
      • SMS Statistics
      • SMS Triggered Actions
      • Scheduled SMS Sending
      • Bulk Text Messaging
    • Inbound Robinson List
    • Quota Tool
  • Managing Users
    • Resource Management
      • Multi Project Management
      • Users, Rights and Teams
    • User Activity
      • Break Codes
      • User State Log
  • Security
    • About This Chapter
    • User Right Groups
    • Password Policies and Two-Factor Authentication
    • OAuth 2.0
    • IP Filtering
    • Database API
    • Functions to Help You Comply with Privacy Regulations
  • VCC Live Archiver
    • About This Chapter
    • Introduction to VCC Live Archiver
    • Setting up VCC Live Archiver
    • Using VCC Live Archiver
    • Commands and Command Options
    • CDR Log Headers
    • Switches (Deprecated)
  • Miscellaneous
    • About This Chapter
    • Salesforce Integration
    • VCC Live Pay IVR
    • Voice File Tagging
    • Replacing Transfer Process
Back to Support and Learning Center
English Hungarian

SMS Statistics

Estimated reading time: 5 minutes | Target users: Supervisors

In this tutorial, you will learn where to look for all the information regarding your SMS messages and how to monitor the most important metrics and KPIs in your project.

In order to get a clear understanding of your projects’ SMS performance, it is essential to track and monitor them. This tutorial introduces you to the main points you should consider when collecting data, monitoring logs, and exporting statistics.

This tutorial includes:

  • A Description of the SMS Log
  • An Introduction to the SMS Webhook
  • An SMS Webhook Use Case

1. SMS Log

The first and most important SMS statistics screen is the SMS Log interface found in Project > statistic.menu.label > report_smsReport.menu.label. An report_smsReport.menu.label contains all necessary information about sent and received text messages. In order to receive text messages, you need a dedicated phone number. To get one, please contact us.

In order to search for specific SMS messages, do the following:

  1. Set the date range with the date-picker tool
  2. To see SMS messages listed for a specific template only, choose a template from the drop-down list (optional)
  3. Choose the sms_direction.label.value of the SMS (optional).
  4. Press sms_find.button.label
  5. Once you have your SMS messages listed, you can copy or export them as a TXT or CSV file.

The SMS Log provides general information regarding your project’s inbound and outbound SMS messages. Below you will find a list of all available columns you can use in your SMS Log:

Name Description
smsId.treecol.label SMS identifier number. The number is generated when an SMS is sent or received.
phone_a.treecol.label SMS sender.
phone_b.treecol.label SMS recipient.
sent.label Time of SMS delivery.
success.treecol.label Indicates if the SMS was sent successfully or not.
template_name.treecol.label The SMS template that was used to send the SMS.
agent_name.treecol.label The agent who allocated the disposition triggering the SMS.
finish_code.treecol.label SMS delivery status: Sent, Delivered or Not traceable
message.treecol.label The SMS’ content. Especially worth checking if sending an SMS includes dynamic fields.
fee_cur.treecol.label Costs charged for the SMS. If the message exceeds the character limit (160 or 70 characters = 1 SMS), the system calculates the cost for all concatenated (combined) messages. Each message is billed separately (for example, for a 161 character SMS, the price for two SMS messages will be charged.)
projectid.treecol.label Project identifier number. It is generated when a project is created.
smsId.treecol.label SMS directions (Inbound or Outbound).
last_status_date.label The date of the latest status change, for example, when the delivery status changes to Sent or Delivered.

Note: It is strongly recommended checking the SMS cost value when dynamic fields are used in the SMS body, as the variable values’ length determines the length and cost of the message.

2. SMS Webhook

2.1 What is SMS Webhook?

Create customized data exports with Webhook Requests. Using a personalized Async Webhook Request you can retrieve data from VCC Live (encoded in JSON) to your own software environment for further processing. You can also set up a Webhook answer, so when an SMS message is received, a Request object is then sent to you, including information such as the Date or the Message itself.

Learn more about SMS Async Webhooks here.

2.2 SMS Webhook Use Case

Gather information on a large scale: Let’s say, as a debt collection company, that you send a mass SMS to your clients, asking them whether they would like to receive a call and make their overdue payments. A client can send the SMS message “YES” as a reply and the Webhook delivers this information to your site. Using this technique you can compile a database of customers who need to be called.

Back to Support and Learning Center

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.


There are no comments yet.

Click here to cancel reply.

Please note that by clicking on the Submit button, you agree to a member of VCC Live team contacting you with business offers. You can find detailed information on how we can establish contact with you in our Privacy Policy

  • Channels
    • Voice
    • Email
    • SMS
    • Chat
    • Messenger
    • Omnichannel
  • Main Features
    • Call Center Software
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Inbound IVR
    • Voicemail Detection
    • Live Dashboards
    • ACD
    • Salesforce Integration
    • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
    • Download
  • Company
    • About us
    • Careers
    • News
    • Partners
https://vcc.live/wp-content/uploads/2019/07/iso-cert-1.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-2.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-3.png
Social Media
https://vcc.live/wp-content/uploads/2019/07/linkedin.svg https://vcc.live/wp-content/uploads/2019/07/twitter.svg https://vcc.live/wp-content/uploads/2019/07/facebook-1.svg https://vcc.live/wp-content/uploads/2019/07/instagram-1.svg
Call us
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
  • Privacy Policy
  • Cookie Policy
  • Legal Statement
  • General Terms of Agreement
  • Magyar nyelvű jogi dokumentumok