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TutorialsCommunication ChannelsAbout This chapter
  • Overview
    • Introduction
    • Available Tutorials
    • Legal Information
  • The Most Common Use Cases
    • Outbound Email Customization
    • IVR Settings - Use Cases
    • Outbound Calls - PPD
    • Incoming Calls - Setting up an IVR
    • The Main Agent KPIs
    • State Machine
    • Editing Scripts
    • Email Handling
    • Softphone Integration
    • Customize your Dashboard
  • Getting Started
    • About This Chapter
    • First Steps
    • Creating a Simple Database
    • Setting up Users
    • Creating a Simple Project
    • The Basics of Inbound Projects
    • The Basics of Outbound Projects
    • The Basics of Measurement Tools
    • Introduction to Dispositions
    • The Basics of Call Recording Management
    • Getting Started with VCC Live Chat
    • Get to Know the Agent Workspace
    • Dynamic Email Contents
  • Communication Channels
    • About This chapter
    • Outbound Projects
      • Manual Dialer
      • Power and Predictive Dialing Modes
      • Outbound IVR
      • Robinson List
      • Outbound-Related Statistics
      • Measuring CSAT
    • Emails and Ticketing
      • Disposition-Triggered Emails
      • Dynamic Email Contents
      • Email Attachments - Basic, Dynamic and Conditional
      • Outbound and Inbound Emails
      • Email Statistics
      • Mass Email
    • SMS
      • Inbound SMS
      • Disposition-Triggered SMS
      • Dynamic SMS Contents
      • SMS Notifications
      • SMS Statistics
      • SMS Triggered Actions
      • Scheduled SMS Sending
      • Bulk Text Messaging
    • Inbound Robinson List
    • Quota Tool
  • Managing Users
    • Resource Management
      • Multi Project Management
      • Users, Rights and Teams
    • User Activity
      • Break Codes
      • User State Log
  • Security
    • About This Chapter
    • User Right Groups
    • Password Policies and Two-Factor Authentication
    • OAuth 2.0
    • IP Filtering
    • Database API
    • Functions to Help You Comply with Privacy Regulations
  • VCC Live Archiver
    • About This Chapter
    • Introduction to VCC Live Archiver
    • Setting up VCC Live Archiver
    • Using VCC Live Archiver
    • Commands and Command Options
    • CDR Log Headers
    • Switches (Deprecated)
  • Miscellaneous
    • About This Chapter
    • Salesforce Integration
    • VCC Live Pay IVR
    • Voice File Tagging
    • Replacing Transfer Process
Back to Support and Learning Center

About This chapter

Learn how to master VCC Live’s dialing modes, discover the flexibility inbound processes offer and find out how other communication channels —such as Chat, Email, SMS, and Social Networking— can support your day-to-day work.

Mass Email

Learn how VCC Live’s mass email feature can be a powerful tool for reaching a big number of users at once via email.
Start tutorial >

Robinson List

Learn how to set up and use Robinson lists, in order to have your selected customers opted-out from receiving product offers or service information.
Start tutorial >

Inbound Robinson List

Learn how to set up and use Inbound Robinson lists, so phone numbers on the list can be blocked and would not be able to call your agents.
Start tutorial >

Manual Dialer

Learn about the main functions, features and general use of VCC Live’s Manual dialer.
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Quota Tool

The quota tool allows you to create surveys or statistical studies, with a set of questions addressed to a specific number of participants and target groups.
Start tutorial >

Bulk Text Messaging

Reach thousands of contacts with VCC Live’s Bulk text messaging feature – it is an effective mobile-technology based marketing tool that helps you reach your customers with the most important messages.
Start tutorial >

Power and Predictive Dialers

Use automated methods for dialing a large number of contacts, which saves time both for your agents and your company.
Start tutorial

Outbound-Related Statistics

Find out where to search for all the information regarding your outbound calls, and how to monitor the most important metrics and KPIs in your projects.
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Outbound IVR

The outbound IVR is an automatic dialing mode that is used to establish connections between customers and VCC Live’s system without involving an agent.
Start tutorial >

Email Attachments – Basic, Dynamic and Conditional

Learn how to use the advanced features of VCC Live’s email attachment management.
Start tutorial >

Dynamic Email Contents

Learn how to insert Dynamic Email Contents in an Email template when composing a message, for example during a Mass email campaign. They are useful in helping you create more personalized and customized emails that are unique for each of your recipients.
Start tutorial >

Outbound and Inbound Emails

Learn how to handle both outbound and inbound emails in VCC Live.
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Email Statistics

Learn where to look for all the information regarding your inbound and outbound emails, and how to monitor the most important metrics and KPIs in your project.
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Inbound SMS

Learn how to set up your project to make it capable of receiving inbound SMS (Text) messages.
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Dynamic SMS Contents

Learn how to use dynamic content when composing SMS text messages.
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SMS Statistics

Learn where to look for all the information regarding your SMS messages and how to monitor the most important metrics and KPIs in your project.
Start tutorial >

SMS Notifications

Learn about VCC SMS Notifications which contain important project situation updates for supervisors and administrators.
Start tutorial >

SMS Triggered Actions

Learn how to trigger various outbound and inbound SMS workflow actions based on the SMS feature.
Start tutorial >

Scheduled SMS Sending

Learn how to schedule the sending of SMS messages, which can be either mass SMS messages or disposition-triggered messages.
Start tutorial >

Back to Support and Learning Center

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