Creating a New Project
The New project wizard presents a sequence of dialog boxes that takes you through the process of creating a new project.
Tip: You can create folders to organize your projects in the project list.
Table of Contents
To Create a Project
- From the VCC Live menu, select Contact Center > Projects.
- Press Actions, then select New project. The New project wizard appears.
- Follow the on-screen instructions.
| Field name | Explanation |
|---|---|
| Name | Name of your project. |
| Folder | The folder in which you organize your projects in the project list. |
| Outbound number | The phone number you make calls with during an outbound project. |
| Inbound number | The phone number customers can reach your contact center on during an inbound project. |
| Average agents | Only available in Predictive dialing mode. The number of average agents assigned to the project. |
| Project colour | The colour of the header in the agent’s script interface. |
Dialing Modes
- Read about dialing modes in the Dialing Modes section.
To Assign an Agent to a Project
- Read about this feature in the Assigning Agents to a Project section.
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