Creating a New Project

The New project wizard presents a sequence of dialog boxes that takes you through the process of creating a new project.

Tip: you can create folders to organize your projects in the project list.

Table of Contents

To Create a Project

  1. From the VCC Live menu, select Contact Center > Projects.
  2. Press Actions, then select Create a new project. The New project wizard appears.
  3. Follow the on-screen instructions.
Field name Explanation
Name Name of your project.
Folder The folder in which your organize your projects in the project list.
Outbound number The phone number you make calls with during an outbound project.
Inbound number The phone number customers can reach your contact center on during an inbound project.
Average agents Only available in Predictive dialing mode. The number of average agents assigned to the project.
Project colour The colour of the header in the agent’s script interface.

VCC Live Project Wizard screenshot

Dialing Modes

To Assign an Agent to a Project

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