VCC Live®

VCC Live® Pay allows your clients and customers to make one-off or recurring payments while talking to an agent on the phone.

Note: Our IT infrastructure meets the requirements set by PCI DSS (Payment Card Industry Data Security Standard). This certification is a guarantee that no misuse of card data will occur at any stage of the payment process. See Security Considerations.

Table of Contents

• Requirements and Important Information
• To Deploy VCC Live® Pay

Requirements and Important Information

• You must have a VCC Live® Premium subscription.
• Your telco service provider must support SIP/TLS SRTP protocols.
• You must sign a contract with a bank service provider that includes agreements on transaction fees, receiving a transaction ID, and a two-party payment service. The ID must be shared with us in a secure way (compressed, encrypted and password protected).
• VCC Live® Pay implementation may take up to two weeks due to security (PCI DSS) verification.

To Deploy VCC Live® Pay

1. Contact your VCC Live® Customer Development Manager or our Support Team for details.
2. After the successful implementation of VCC Live® Pay, you will receive a training session on how to use the service.

Note: This feature is only available for clients with a VCC Live® Premium subscription.