Introduction to VCC Live® Pay

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VCC Live® Pay allows your clients and customers to make one-off or recurring payments while talking to an agent on the phone.

Note: Our IT infrastructure meets the requirements set by PCI DSS (Payment Card Industry Data Security Standard). This certification is a guarantee that no misuse of card data will occur at any stage of the payment process. See Security Considerations.

Table of Contents

Requirements and Important Information

  • You must have a VCC Live® Premium subscription.
  • Your telco service provider must support SIP/TLS SRTP protocols.
  • Your account must operate in a PCI DSS-compliant environment.
  • You must sign a contract with a bank service provider that includes agreements on transaction fees, receiving a transaction ID, and a two-party payment service. The ID must be shared with us in a secure way (compressed, encrypted and password protected).
  • VCC Live® Pay implementation may take up to two weeks due to security (PCI DSS) verification.

To Deploy VCC Live® Pay

  1. Contact your VCC Live® Customer Development Manager or our Support Team for details.
  2. After the successful implementation of VCC Live® Pay, you will receive a training session on how to use the service.

Note: This feature is only available for clients with a VCC Live® Premium subscription.

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