Real-time Monitoring

You can monitor user status and inbound/outbound calls in real time.

Tip: add or remove additional information columns by using the Column selection icon button.

Table of Contents

To Monitor User Status

  • From the VCC Live menu, select Monitoring > Real-time monitoring, then refer to the Users pane.

Tip: change the window layout by using the VCC Live change layout button button.

To Filter User Status

  • You can filter user status by typing in a name or username in the user textbox, or by using the dropdown lists.

To Monitor Outbound and Inbound Statistics

  • From the VCC Live menu, select Monitoring > Real-time monitoring, then see the Outbound and Inbound panes.

To Listen Into a Conversation

Read about this feature in the Silent Coaching and Whispering section.


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