Changing Agent Status

You can change agent status, for example, from available to on break.

Table of Contents

To Change Agent Status

  1. From the VCC Live menu, select Monitoring > Real-time monitoring.
  2. In the Users pane, select one or more users using the checkboxes.
  3. Select a status from the Change status drop-down list. This changes the status of the selected users.

Note: If an agent is on a call, status changes take effect only when the call and any related afterwork is completed.

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