Changing Agent Status
You can change agent status, for example, from available to on break.
Table of Contents
To Change Agent Status
- From the VCC Live® menu, select Monitoring > Real-time monitoring.
- In the Users pane, select one or more users using the checkboxes.
- Select a status from the Change status drop-down list. This changes the status of the selected users.
Note: If an agent is on a call, status changes take effect only when the call and any related afterwork is completed.