Project-Independent CDR Search

The project independent CDR search allows you to search CDR (Call Detail Record) logs.

Table of Contents

• Search Criteria Overview
• To Access Project Independent CDR Search
• Project Independent CDR Log Overview
• To Filter Log Entries Based on Minimum Talk Time

Search Criteria Overview

Tip: You can enter multiple numbers (separated by a comma(,), semicolon(;) or linebreak(enter)) in the source and destination text fields.

To Access Project Independent CDR Search

1. From the VCC Live menu, select Logs and Statistics > Project-Independent CDR Search.
2. Enter the desired search criteria.
3. Press Search.

Project Independent CDR Log Overview

Former name	Name	Description
Nr	No.	Row number
		Play call recording
		Download call recording
		Open rating (Quality Management)
Project identifier	Project ID	Project identifier number. It is generated when a project is created.
uuid	UUID	A unique call identifier.
Short call identifier	Short Call ID	Call event short identifier number. It is generated when a call is initiated or a call enters a queue. The number can be read back to the clients.
Source	Source	The phone number the call was initiated from.
Destination	Destination	The phone number the call was initiated toward.
Destination Name	Phone Number Label	The phone number's label. You can edit phone number labels on the Phone numbers interface.
Direction	Direction	The route of the call.
Agent	Agent	The agent who handled the call.
External extension	Extension	The user's extension number. Available only if the user's calls are connected to an IP phone.
UniqueID	Record ID	Record identifier number. It is generated when a record is created. This number is unique to each record in a given project. (If empty, the call was either an inbound call that was not handled or an outbound custom call.)
Start time/Answer time	Start/Answer Time	Time when the call was initiated or answered. Otbound calls: calculated from the time the call was connected (the call starts ringing or the agent is informed that the client is not available). Inbound calls: calculated from the time the first process answers the call.
Billing starttime	Billing Start Time	The start time of the billing interval. Outbound calls: calculated from the time the client answers the call. Inbound calls: calculated from the time the first process is reached.
Callback date	Callback Date	The time the client is scheduled to be called back.
Prework	Prework Time	The time the agent spent in Prework state. Prework includes administrative tasks required to be done before the call starts. This value is estimated based on client-side measurements. For accurate measurements, refer to the Global Call Statistics and User State Log interfaces.
Ring time	Ring Time	Length of ringing before the call was answered, rejected or timed out.
Billing time	Billable Time	The amount of time to be billed.
Talk time	Talk Time	Length of the conversation. Call on hold is not included.
Hold	Hold Status	The total time the client was placed on hold.
Afterwork	Afterwork Time	The time the agent spent between finishing a call and setting a disposition to it. This value is estimated based on client-side measurements. For accurate measurements, refer to the Global Call Statistics and User State Log interfaces.
Sum work time	Handling Time	The time the agent spent working on the record. (Includes Prework, Ringing, Talk time, After call work. If no agent was connected, the value is zero.)
Dialer	Dialing Mode	The dialing mode that was used to initiate the call. (Manual, Power, or Predictive. Inbound calls are marked as Inbound.)
Disconnect Cause (code)	Disconnect Cause Code	A code used to identify the cause of call disconnection. To learn more about these codes, please refer to a FreeSWITCH hangup cause code table.
Audio file status	Call Recording Status	Status of call recording. (Active, Downloaded, Archived, etc.)
Archived at	Date Archived	The time the call recording was archived at.
Route identifier	Routing ID	The identifier of the routing that was used to route the call to the agent or queue.
Hung up by	Hung Up By	The party who ended the call. (Agent or client. If empty, the call disconnected.)
Project name	Project	The corresponding project.
Disposition	Disposition	The disposition allocated to the record by the agent or the dialer.

Note: Click here to view the Hungarian version of this table.

To Filter Log Entries Based on Minimum Talk Time

1. From the VCC Live menu, select Logs and Statistics > Project-Independent CDR Search.
2. Enter the desired search criteria.
3. Enter a value in the Minimum talk time (s) field.
4. Press Search.