Project-Independent CDR Search

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The project independent CDR search allows you to search CDR (Call Detail Record) logs.

Note: Read more about the available logs in the Logs, Monitoring and Statistics section.

Table of Contents

Search Criteria Overview

Search criteria description
1. Source Caller’s phone number.
2. Destination Called party’s phone number.
3. UUID The unique UUID for an individual call.
4. Short ID Individual record ID.
5. Agent The agent who handled the call.
6. Date Time interval and minimum talk time filter.

VCC Live Project independent CDR search screenshot

Tip: You can enter multiple numbers (separated by a comma(,), semicolon(;) or linebreak(enter)) in the source and destination text fields.

To Access Project Independent CDR Search

  1. From the VCC Live® menu, select Logs and statistics > Project independent CDR search.
  2. Enter the desired search criteria.
  3. Press Search.

Project Independent CDR Log Overview

Former name Name Description
Nr Row number
Play icon Play icon Play call recording
Download icon Download icon Download call recording
Quality Management icon Quality Management icon Open rating (Quality Management)
Project identifier Project ID Project identifier number. The number is generated when a project is created.
uuid UUID Unique call identifier number.
Short call identifier Short Call ID Call event short identifier number. The number is generated when a call is initiated or a call enters a queue. The number can be read back to the clients.
Source Source The phone number the call was initiated from.
Destination Destination The phone number the call was initiated toward.
Destination Name Phone Number Label The phone number’s label. You can edit phone number labels on the Phone numbers interface. (VCC Live menu > Tools > Phone numbers.)
Direction Direction The direction of the call. (Inbound or Outbound.)
Agent Agent The agent who handled the call.
External extension Extension The user’s extension number. Available only if the user’s calls are connected to an IP phone.
UniqueID Record ID Record identifier number. The number is generated when a record is created. This number is unique to each record in every project.
Start time/Answer time Start/Answer Time Time when the call was initiated or answered. Otbound calls: calculated from the time the call was connected (the call starts ringing or the agent is informed that the client is not available). Inbound calls: calculated from the time the first process answers the call.
Billing starttime Billing Start Time The start time of the billing interval. Outbound calls: calculated from the time the client answers the call. Inbound calls: calculated from the time the first process is reached.
Callback date Callback Date The time the client is scheduled to be called back.
Prework Prework Time The time the agent spent in Prework state. Prework includes administrative tasks required to be done before the call starts. This value is estimated based on client-side measurements. For accurate measurements, refer to the Global Call Statistics and User State Log interfaces.
Ring time Ring Time Length of ringing before the call was answered, rejected or timed out.
Billing time Billable Time The amount of time to be billed.
Talk time Talk Time Length of the conversation. Call on hold is not included.
Hold Hold Time The total time the client was placed on hold.
Afterwork Afterwork Time Time the agent spent in After call work state. After call work includes finishing administrative tasks after the call ended. This value is estimated based on client-side measurements. For accurate measurements, refer to the Global Call Statistics and User State Log interfaces.
Sum work time Handling Time The time the agent spent working on the record. (Includes Prework, Ringing, Talk time, After call work. If no agent was connected, the value is zero.)
Dialer Dialing Mode The dialing mode that was used to initiate the call. (Manual, Power, or Predictive. Inbound calls are marked as Inbound.)
Disconnect Cause (code) Disconnect Cause Code A code used to identify the cause of call disconnection.
Audio file status Call Recording Status Status of call recording. (Active, Downloaded, Archived, etc.)
Archived at Date Archived The time the call recording was archived at.
Project name Project The corresponding project.
Routing ID Routing ID The identifier of the routing that was used to route the call to the agent or queue.
Disposition Disposition The disposition allocated to the record by the agent or dialer.

To Filter Log Entries Based on Minimum Talk Time

  1. From the VCC Live® menu, select Logs and statistics > Project independent CDR search.
  2. Enter the desired search criteria.
  3. Enter a value in the Minimum talk time (s) field.
  4. Press Search.

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