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Database Statistics

Get a quick overview of your database, including the number of available, invalid, and finished records.

Table of Contents

  • To Access Database Statistics
  • total.caption.label
  • callable_reocrds.captions.label — Manual Dialing Project
  • callable_reocrds.captions.label — Power/Predictive Dialing Project
  • details.caprion.label

To Access Database Statistics

  • Select a project from the project list, then select database.menu.label.

total.caption.label

Displays the overall availability of imported records.

Name Description
number_of_records.label.value Total number of records in your database.
callable_reocrds.label.value Records that have phone numbers, have not been called yet, or are not finished.
not_callable_records.label.value Records that don’t have phone numbers.
closed_records.label.value Records that are allocated with “Finished” or “Discarded” dispositions.

callable_reocrds.captions.label — Manual Dialing Project

A detailed overview of callable records in your manual dialing project. Data is structured the same way as it is grouped on the Manual Dialer icon tab in the Agent Workspace.

Note: This table adapts to the dialer mode you use. This means that the data this table displays will change depending on which dialing mode (Manual, or Power and Predictive) your project is set to. See Dialing Modes.

Name Description
new.label Records that have not been handled by any agent yet.
other_records.label.value Records allocated with Busy and Unavailable dispositions.
callable_belong_to_agent.label.value Callbacks.
callable_shared.label.value Shared callback records that are to be called back at a scheduled time by any agent in the project.
answering_machine_records.label.value Records from inbound calls that reached the Answering Machine process.
total.caption.label Summary of the details above.

Note: The now.label column refers to records that are immediately available to call (same value as in Real-time Monitoring, while the later.label column refers to records that are to be called back at a scheduled time. summary.label includes both.

callable_reocrds.captions.label — Power/Predictive Dialing Project

A detailed overview of callable records in your power or predictive dialing project. Data is structured based on dialing lists.

Note: This table adapts to the dialer mode you use. This means that the data this table displays will change depending on which dialing mode (Manual, or Power and Predictive) your project is set to. See Dialing Modes.

Name Description
new_records.label.value Records that have not been called yet, or have been called but were not handled by any agent.
callable_belong_to_agent.label.value Callbacks that have been previously assigned to an agent.
callable_shared.label.value Shared callback records that are to be called back at a scheduled time by any agent in the project.
total.caption.label Summary of the details above.

Note: The now.label column refers to records that are immediately available to call (same value as in Real-time Monitoring, while the later.label column refers to records that are to be called back at a scheduled time. summary.label includes both.

details.caprion.label

A detailed overview of how many new_records.label.value records there are in your predictive dialing project, structured based on the number of call attempts. The first row refers to records that weren’t called yet.

Related articles

There's always more to learn. Discover similar features by visiting related articles:

Importing Records

February 25 in User Guides

Exporting Database

July 05 in User Guides

Updating Databases

September 06 in User Guides
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