Database Statistics

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Get a quick overview of your database, including the number of available, invalid, and finished records.

Table of Contents

To Access Database Statistics

  • Select a project from the project list, then select Database.

Total

Displays the overall availability of imported records.

Name Description
Database size Total number of records in your database.
Callable records Records that have phone numbers, have not been called yet, or are not finished.
Non-callable records Records that don’t have phone numbers.
Finished records Records that are allocated with “Finished” or “Discarded” dispositions.

Callable records details — Manual Dialing Project

A detailed overview of callable records in your manual dialing project. Data is structured the same way as it is grouped on the Manual Dialer icon tab in the Agent Workspace.

Note: This table adapts to the dialer mode you use. This means that the data this table displays will change depending on which dialing mode (Manual, or Power and Predictive) your project is set to. See Dialing Modes.

Name Description
New Records that have not been handled by any agent yet.
Other records Records allocated with Busy and Unavailable dispositions.
Already belongs to agent Callbacks.
Shared callbacks Shared callback records that are to be called back at a scheduled time by any agent in the project.
Answering machine records Records from inbound calls that reached the Answering Machine process.
Total Summary of the details above.

Note: The Now column refers to records that are immediately available to call (same value as in Real-time Monitoring, while the Later column refers to records that are to be called back at a scheduled time. Summary includes both.

Callable records details — Power/Predictive Dialing Project

A detailed overview of callable records in your power or predictive dialing project. Data is structured based on dialing lists.

Note: This table adapts to the dialer mode you use. This means that the data this table displays will change depending on which dialing mode (Manual, or Power and Predictive) your project is set to. See Dialing Modes.

Name Description
New or Not handled by agent Records that have not been called yet, or have been called but were not handled by any agent.
Already belongs to agent Callbacks that have been previously assigned to an agent.
Shared callbacks Shared callback records that are to be called back at a scheduled time by any agent in the project.
Total Summary of the details above.

Note: The Now column refers to records that are immediately available to call (same value as in Real-time Monitoring, while the Later column refers to records that are to be called back at a scheduled time. Summary includes both.

New or Not handled by agent records sorted by attempts

A detailed overview of how many New or Not handled by agent records there are in your predictive dialing project, structured based on the number of call attempts. The first row refers to records that weren’t called yet.

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