Database Statistics
Get a quick overview of your database, including the number of available, invalid, and finished records.
Table of Contents
- To Access Database Statistics
- total.caption.label
- callable_reocrds.captions.label — Manual Dialing Project
- callable_reocrds.captions.label — Power/Predictive Dialing Project
- details.caprion.label
To Access Database Statistics
- Select a project from the project list, then select database.menu.label.
total.caption.label
Displays the overall availability of imported records.
| Name | Description |
|---|---|
| number_of_records.label.value | Total number of records in your database. |
| callable_reocrds.label.value | Records that have phone numbers, have not been called yet, or are not finished. |
| not_callable_records.label.value | Records that don’t have phone numbers. |
| closed_records.label.value | Records that are allocated with “Finished” or “Discarded” dispositions. |
callable_reocrds.captions.label — Manual Dialing Project
A detailed overview of callable records in your manual dialing project. Data is structured the same way as it is grouped on the 
tab in the Agent Workspace.
Note: This table adapts to the dialer mode you use. This means that the data this table displays will change depending on which dialing mode (Manual, or Power and Predictive) your project is set to. See Dialing Modes.
| Name | Description |
|---|---|
| new.label | Records that have not been handled by any agent yet. |
| other_records.label.value | Records allocated with Busy and Unavailable dispositions. |
| callable_belong_to_agent.label.value | Callbacks. |
| callable_shared.label.value | Shared callback records that are to be called back at a scheduled time by any agent in the project. |
| answering_machine_records.label.value | Records from inbound calls that reached the Answering Machine process. |
| total.caption.label | Summary of the details above. |
Note: The now.label column refers to records that are immediately available to call (same value as in Real-time Monitoring, while the later.label column refers to records that are to be called back at a scheduled time. summary.label includes both.
callable_reocrds.captions.label — Power/Predictive Dialing Project
A detailed overview of callable records in your power or predictive dialing project. Data is structured based on dialing lists.
Note: This table adapts to the dialer mode you use. This means that the data this table displays will change depending on which dialing mode (Manual, or Power and Predictive) your project is set to. See Dialing Modes.
| Name | Description |
|---|---|
| new_records.label.value | Records that have not been called yet, or have been called but were not handled by any agent. |
| callable_belong_to_agent.label.value | Callbacks that have been previously assigned to an agent. |
| callable_shared.label.value | Shared callback records that are to be called back at a scheduled time by any agent in the project. |
| total.caption.label | Summary of the details above. |
Note: The now.label column refers to records that are immediately available to call (same value as in Real-time Monitoring, while the later.label column refers to records that are to be called back at a scheduled time. summary.label includes both.
details.caprion.label
A detailed overview of how many new_records.label.value records there are in your predictive dialing project, structured based on the number of call attempts. The first row refers to records that weren’t called yet.
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