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English Hungarian

CDR Log

The CDR (Call Detail Record) log includes details of all incoming and outgoing call data for a specific project. Data includes details such as caller and called contact’s name, call time and duration, terminated and rejected calls, as well as call voice recordings.

Table of Contents

  • Accessing the CDR Log Interface
  • CDR Log Overview
  • To Listen to a Call Recording
  • To Download a Call Recording
  • To Filter Log Entries Based on Minimum Talk Time
  • To Modify Record Details
  • Including Specific Database Fields in the CDR Log
  • To Mark Which Database Fields to Include

Accessing the CDR Log Interface

  1. Select a project from the project list, then select report.menu.label > cdr.menu.label.
  2. Set the time period you need the log for.
  3. Optional: press Expand icon for more filtering options.
  4. Press ii_find.button.label.

CDR Log Overview

Former name Name Description
Nr cdrid.treecol.label cdrid.treecol.tooltip
Play icon Play icon play.treecol.tooltip
Download icon Download icon download.treecol.tooltip
Quality Management icon Quality Management icon qm_icon.treecol.tooltip
Project identifier projectid.treecol.label projectid.treecol.tooltip
uuid uuid.treecol.label uuid.treecol.tooltip
Short call identifier shortid.treecol.label shortid.treecol.tooltip
Source source.label.value source.treecol.tooltip
Destination destination.label.value destination.treecol.tooltip
Destination Name destination_name.treecol.label destination_name.treecol.tooltip
Direction direction.label direction.treecol.tooltip
Agent agent.label.value userid.treecol.tooltip
External extension extension.treecol.label extension.treecol.tooltip
UniqueID numberid.label.value numberid.treecol.tooltip
Start time/Answer time start_ts.treecol.label start_ts.treecol.tooltip
Billing starttime billing_ts.treecol.label billing_ts.treecol.tooltip
Callback date next_calldate.treecol.label next_calldate.treecol.tooltip
Prework prework.treecol.label prework.treecol.tooltip
Ring time ringtime.treecol.label ringtime.treecol.tooltip
Billing time billingtime.treecol.label billingtime.treecol.tooltip
Talk time talktime.treecol.label talktime.treecol.tooltip
Hold hold.treecol.label hold.treecol.tooltip
Afterwork afterwork.treecol.label afterwork.treecol.tooltip
Sum work time sum_work.treecol.label sum_work.treecol.tooltip
Dialer dialer_queue.label dialermode.treecol.tooltip
Disconnect Cause (code) dc.treecol.label dc.treecol.tooltip
Audio file status rec_status.treecol.label rec_status.treecol.tooltip
Archived at rec_archived_time.treecol.label rec_archived_time.treecol.tooltip
Delete icon Delete icon cdr_to_trash.treecol.tooltip
Delete icon Delete icon cdr_delete.treecol.tooltip
Queue queue.label.value queueid.treecol.tooltip
Time in queue queuetime.treecol.label queuetime.treecol.tooltip
Time spent before queue beforequeuetime.treecol.label beforequeuetime.treecol.tooltip
Disposition dispositionid.treecol.label dispositionid.treecol.tooltip
Disposition comment disposition_comment.treecol.label disposition_comment.treecol.tooltip
Outcome dispositionreach.treecol.label dispositionreach.treecol.tooltip
Type dispositionstatus.treecol.label dispositionstatus.treecol.tooltip
Rate (QM) qm.treecol.label qm.treecol.tooltip
Unit price pricetag.treecol.label pricetag.treecol.tooltip
Currency currency.treecol.label currency.treecol.tooltip
Prefix price prefixprice.treecol.label prefixprice.treecol.tooltip
Billing minutes billingminutes.treecol.label billingminutes.treecol.tooltip
Call price callprice.treecol.label callprice.treecol.tooltip
Scores vcc_score.treecol.label vcc_score.treecol.tooltip
Hung up by hangup_disposition.treecol.label hangup_disposition.treecol.tooltip
Trashed by cdr_trashed_by.treecol.label cdr_trashed_by.treecol.tooltip
Deleted by cdr_deleted_by.treecol.label cdr_deleted_by.treecol.tooltip

Note: Click here to view the Hungarian version of this table.

Tip: Add or remove additional information columns by using the Column selection icon button.

To Listen to a Call Recording

  1. Select a project from the project list, then select report.menu.label > cdr.menu.label.
  2. Set the time period you need the log for.
  3. Optional: press Expand icon for more filtering options.
  4. Press ii_find.button.label.
  5. Hover your mouse over a call record, then press Play icon.

To Download a Call Recording

  1. Select a project from the project list, then select report.menu.label > cdr.menu.label.
  2. Set the time period you need the log for.
  3. Optional: press Expand icon for more filtering options.
  4. Press ii_find.button.label.
  5. Hover your mouse over a call record, then press Download icon.

To Filter Log Entries Based on Minimum Talk Time

  1. Select a project from the project list, then select report.menu.label > cdr.menu.label.
  2. Set the time period you need the log for.
  3. Press Expand icon for more filtering options.
  4. Select the extended.tab.label tab.
  5. Enter a value in the minTalkTime.label field.
  6. Press ii_find.button.label.

To Modify Record Details

  1. Double-click a log entry.
  2. Select the record.tab.label tab, then make the required changes to the datasheet or script pages.
  3. Select the events.tab.label tab, then make the required changes to the disposition set previously, or view all related data to the record you chose.
  4. Press ii_find.button.label.

Tip: This allows you to modify what an agent set in a record, including any input in the datasheet or script page, the selected disposition, and the callback time.

Including Specific Database Fields in the CDR Log

You can include up to 10 database fields in the project-specific CDR Log. Fields you choose to include will also be included in the CDR exports.

To Mark Which Database Fields to Include

  1. Select a project from the project list, then select database.menu.label > fields.menu.label.
  2. Select an existing field, then select an option from the includeInCdrLog.label drop-down list.
  3. Press values_add.button.label.
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