Connecting IP Phones
You can connect IP phones to VCC Live® Desk via VoIP.
To Connect an IP Phone
- VCC Live® Desk: From the VCC Live® menu, select Contact center > External extensions.
- Press New extension.
- Enter a name, password, and extension number for the extension.
- To assign the extension to a project, select the project from the project drop-down list. Calls made via this extension will be logged in this project.
- Press Save.
- On your IP phone: Follow the instructions in the manual provided with your IP phone. The setup procedure includes accessing your IP phone device’s configuration menu via a web browser. You will need to enter your extensions’s user name, password, and your proxy address (clientname.asp.virtual-call-center.eu).
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