Chat – Facebook and Whatsapp Integration

Link Facebook Messenger to VCC Live

You can integrate VCC Live Chat with Facebook Messenger. This enables your Facebook page visitors and agents to communicate in real time via a social platform they already know and love. When a visitor sends you a message via your Facebook page, agents can instantly respond from within the productname.label application. Agents can see the visitor’s profile information as well as information about the page the visitor reaches out from.

Tip: You can also embed VCC Live Chat to your website. See Chat – Website Integration.

To Integrate VCC Live Chat with your Facebook Page

1. Select a project from the project list, then select channels.menu.label > webchatSettings.menu.label.
2. Select the webchatSettings.integration.tab tab.
3. Press connect-with-facebook.button.
4. Enter your Facebook login credentials, then press Log in to sign in to Facebook.
5. You will receive a prompt regarding information sharing and privacy settings. Select Okay.
6. Facebook pages you manage will appear in the Facebook Messenger pane.
7. Press connect-with-facebook.button for the relevant Facebook page you wish to connect to your project.

Note: Only one Facebook business page can be connected to a project.

Link Whatsapp to VCC Live

Not only Facebook, but Whatsapp can be integrated with VCC Live too. In this tutorial, you will learn how to connect your WhatsApp phone number with VCC Live.

With this feature, your visitors and agents would be able to communicate in real-time with one of the most popular instant messaging apps. When a visitor sends you a message via WhatsApp, agents can instantly respond from within the VCC Live application.

Scenario: You would like to use VCC Live to receive and send chat messages that are incoming via WhatsApp.

To Integrate VCC Live Chat with your WhatsApp phone number

1. Go to your project > Chat
2. Go to the WhatsApp tab
3. Enter your phone number, press Save
   • Your phone number appears in a new line, indicating your status as unlinked
4. Press Connect to WhatsApp – then a QR code appears
5. On your phone, open WhatsApp
6. Navigate to Settings > WhatsApp Web / Desktop
7. Tap Scan QR code, and then scan the QR code on your desktop screen
8. The connection is established, and in a few moments, VCC Live will show that your status is linked.

Well done! Now your WhatsApp profile is linked to your VCC Live project – receiving text messages to this number will now appear to your agents assigned to your project.