Restricting Access Based on IP Addresses

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You can restrict access to VCC Live® Desk or individual features based on IP addresses. This means that only users inside the range of IP addresses you enter can access the selected features.

Table of Contents

To Add IP Address to User Right Group

  1. Create a user right group, add users to it, then select what features you want this group to have access to. Read about this in the Managing User Right Groups section.
  2. From the VCC Live® menu, select User Management > Rights.
  3. Select a group from the Supervisor groups or Agent groups column.
  4. In the Allowed IP addresses textbox, enter the IP address or range. Only users inside the range of this IP address can access the rights.

Tip: You can have the system insert your IP address by using the Insert my IP address button.

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