General Information

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Thank you for choosing VCC Live®, the innovative cloud-based contact center solution.

This user guide leads you through all available features of VCC Live® Desk. Whether you are a new or experienced user, we have you covered.

Note: The availability of features in your version of the software depends on which package you have purchased. See Pricing.

Printing This Document

We are always looking to make the VCC Live® experience even better for our users, so we regularly release software updates, which may include general improvements, bug fixes, or new features. Due to these regular updates, we also update this user guide every week, thus making printed versions quickly obsolete.

Please take this into account before printing any copies of this guide. It may also help protect the environment.

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We constantly strive to bring the best support experience to you. Please use the form below to send us your feedback, comments, and suggestions about this user guide.

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