Voice File Name Parameters
You can define voice filenames using various parameters. Read about call recordings in the Downloading and Listening to Call Recordings section.
Requirements
- A parameter needs to be inserted between {curly brackets}.
- Parameters must be separated with an underscore: _.
- Special characters such as “:*?<>|” are replaced with an underscore: _.
- Fix components in names must be inserted without curly brackets.
Parameters
| Parameter | Meaning | Use as |
|---|---|---|
| id | client identifier | {id} |
| project.name | Project name | {project.name} |
| project.id | Project identifier in your database | {project.id} |
| starttime | Time when call started |
|
| direction | Call direction (outbound or inbound) | {direction} |
| disposition.name | Disposition name belonging to the call | {disposition.name} |
| disposition.exportname | Disposition export name belonging to the call | {disposition.exportname} |
| field.<fieldname> | Any client data belonging to the recorded call (number of fields) | eg. {field.name} = customer name |
| agent.username | Call handler’s username | {agent.username} |
| source | Phone number belonging to the call | {source} |
| destination | Called phone number | {destination} |
| disposition.description | Disposition description | {disposition.description} |
| disposition.reach | Disposition qualification | {disposition.reach} |
| disposition.id | Disposition | {disposition.id} |
| uuid | Call identifier | {uuid} |
| part | Defines voice file part’s folder name and the part’s name | {part} |
| agent.custom.<fieldname> | Custom agent identifier belonging to the voice file, and added to the agent | if you have eg. a property field, than: {agent.custom.property} |
| talktime | Length of the conversation. | {talktime} |
| vcc_score | The score field’s value; a variable. The field must be set up in the project’s inbound settings. If the vcc_score field value is set with inbound processes, then the value equals the processes’ content. If there are multiple fields, then the values are presented in alphabetical order, separated with a vertical bar character. | {vcc_score} |
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