• Partners
  • Email Us
  • Product
    • Channels
      • Voice
      • Email
      • SMS
      • Chat
      • Messenger
      • WhatsApp
      • Omnichannel
    • Features
      • Predictive Dialer
      • VCC Live Pay
      • Outbound IVR
      • Inbound IVR
      • Voicemail Detection
      • Live Dashboards
      • ACD
      • Salesforce Integration
      • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Pricing
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
  • Company
    • About us
    • Careers
    • News
    • Partners
  • Partners
  • Email Us
+44 208 638 0169
GET STARTED
User GuidesVCC LiveReferencesGoogle Dialogflow
  • About This User Guide
    • Introduction to VCC Live
    • General Information
    • Legal Information
    • Symbols and Notations
  • Installation and Activation
    • System Requirements
    • Firewall Settings
    • Installing VCC Live
    • Installing the MSI Package
    • Single Sign-On
    • Connecting IP Phones
  • Learning the Basics
    • Login Screen
    • Admin Workspace
    • Accessing Settings
    • Local Settings
    • Profile and Notifications
    • IVR Sound Library
  • User Management
    • Managing Users
    • Managing Teams
    • Managing User Right Groups
    • Changing Agent Status
    • Customizing Break Codes
  • Project Management
    • Creating a New Project
    • Modifying Generic Project Settings
    • Deleting a Project
    • Cloning a Project
    • Mass Project Actions
    • Mass Export Project Data
  • Project-Specific Settings
    • Modifying Generic Project Settings
    • Assigning Agents to a Project
    • Assigning Agents to a Queue
    • Configuring Caller ID Settings
    • Managing Dispositions
    • Managing Robinson Lists
    • Setting up After-work Limits
    • Adding Web Pages for Agents
    • Managing Tickets
  • Communication Channels
    • Outbound Calls
    • Inbound Calls
    • SMS
    • SMS Transliteration
    • Email
    • Chat - Website Integration
    • Chat - Facebook and Whatsapp Integration
    • Social Media - Handling Facebook Comments
  • Database Management
    • Database Management Overview
    • Importing Records
    • Exporting Database
    • Updating Databases
    • Searching Contacts and Records
    • Managing Records List
    • Managing Fields
    • Managing the Quota Tool
    • Data Extraction Overview
  • Datasheet and Script Management
    • Datasheets and Scripts Overview
    • Managing Datasheets and Scripts
    • Customizing Datasheets and Scripts
    • Types of Controls
  • Quality Management
    • Quality Management Tools
    • Quality Management Statistics
    • Downloading and Listening to Call Recordings
  • Monitoring
    • Dashboards
    • Real Time Monitoring
    • Call Wallboard
    • Inbound Wallboard
    • Quota Wallboard
  • Logs and Statistics
    • Overview
    • CDR Log
    • Chat Log
    • Email Log
    • SMS Log
    • User Activity Log
    • User State Log
    • Database Statistics
    • Disposition Statistics
    • Global Call Statistics
    • Global Inbound Statistics
    • User-Based Statistics
    • Project-Specific Call Statistics
    • Project-Specific Inbound Statistics
    • Project-Independent CDR Search
    • Weekly Inbound Statistics
    • Webhook Statistics
  • Internal Communication
    • Silent Coaching and Whispering
    • Using the Internal Chat
    • Releasing News for Agents
  • Subscription Management
    • Prepaid Billing
    • User License Management
    • Checking Your Balance
    • Transaction Details
    • Downloading Invoices
    • Restriction Procedure
    • Bank Transfer Guide
    • Buying Phone Numbers
    • Creating Pro Forma Requests
  • Account Security
    • Changing Your Password
    • Data Deletion After Contract Termination
    • Using a Password Policy
    • Restricting Access Based on IP Addresses
    • Using Two-Factor Authentication
  • Campaign Manager
    • Introduction
    • Importing
    • Advanced Filter
    • Using Filters and Collections
    • Loading from Collection to Campaign
    • Exporting
    • Automatic Import
  • VCC Live for Salesforce
    • VCC Live for Salesforce
  • Over-the-Phone Payment
    • Introduction to VCC Live Pay
    • Changing Payment Settings
    • Checking Transaction History
    • Security Considerations
  • Agent Workspace
    • Project Selection Screen
    • Agent Workspace
    • Keyboard Shortcuts
    • Using Break Codes
    • Using the Internal Chat
    • Using the Agent Browser
    • Handling Calls
    • Handling Emails and Tickets
    • Handling Chat Messages
    • User States
  • References
    • Dialing Modes
    • Multi-Project Dialing and Inherited Projects
    • Dispositions
    • Inbound Processes
    • Polygon Voice Recognition
    • Google Dialogflow
    • Voice File Name Parameters
Back to Support and Learning Center
English Hungarian

Google Dialogflow

Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface on a mobile app, web application, device etc. Dialogflow can analyze various types of input from users, such as text or audio input. In response, it can also respond to users in a number of ways, either via text or synthetic speech.

With VCC Live, the integration of Google Dialogflow can take our IVR systems to a next level. It appears as an inbound process when creating the structure of an IVR, and it can control several things, as well as navigate the user in call on the other end of the line.

Note: At the moment only Dialogflow ES projects are supported, Dialogflow CX projects are not compatible with VCC Live.

How to integrate your Dialogflow with VCC Live?

First, you need to create your Dialogflow structure on the Google Dialogflow interface.

To learn more about creating Dialogflow structures on a Google workspace, please visit the official Google Dialogflow site.

dialogflow

Then, to access Dialogflow in VCC Live, do the following:

Navigate to project > Channels > Voice > Inbound
In the Processes tab, you can find the Actions drop-down menu. Here you can select Dialogflow and insert it in your IVR structure

dialogflow

Dialogflow process parameters

A Dialogflow process has several parameters. These are:

Waiting time (sec): The Dialogflow process remains active for the time duration set here. If the Dialogflow process does not perceive any input from the user’s side, then the IVR moves on to the next step set in the IVR flow. In such case, the error variable receives the Timeout message.

Language code: This one sets the language that is recognized by the Dialogflow process. This means both the language from the user’s side (input language) and the language that is expressed towards the user (output language). It is mandatory to define a language for the Dialogflow process.

Dialogflow project ID: The unique ID that supports identification and helps creating a link between your Google Dialogflow structure and VCC Live. It is mandatory to define the Dialogflow project ID for the Dialogflow process. You can use one or more Dialogflow projects in a VCC Live project / account.

Event: The name of the Event that is created and included in your Dialogflow structure, and you want this event to be triggered when the Dialogflow process starts. Events in the Google Dialogflow interface can be found at the left-hand side menu > Intents > Events.

Event parameters: Parameters defined here are sent to the events themselves, thus affecting the behavior of Dialogflow. Input entered here must be in JSON format.

Action variable name: The name of the Action parameter provided by the Dialogflow. It can be used for creating your IVR, e.g. using it with an IF function. Please note that the first character here needs to be a dollar sign ($).

Context parameters name: The name of Dialogflow’s context parameters. It can be used for creating your IVR. Please note that the first character here needs to be a dollar sign ($).

Response variable name: The entire response object is stored in this variable. It is saved in JSON format. It can be sent via IVR webhook for further processing. Please note that the first character here needs to be a dollar sign ($).

Error variable name: It includes various kinds of messages if the Dialogflow process fails. Error messages inlcude events such as: project is not found, language code is not recognized, credential file is not found, etc. Please note that the first character here needs to be a dollar sign ($).

Credential file: In order to link your Dialogflow process in VCC Live with your Google Dialogflow structure, you need to authenticate the request of integrating this structure in VCC Live. This can be done by downloading the Credential file from the Google Cloud Platform interface, and then uploading it here.

Related articles

There's always more to learn. Discover similar features by visiting related articles:

Google Dialogflow

November 11 in User Guides
Back to Support and Learning Center

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.


There are no comments yet.

Click here to cancel reply.

Please note that by clicking on the Submit button, you agree to a member of VCC Live team contacting you with business offers. You can find detailed information on how we can establish contact with you in our Privacy Policy

  • Channels
    • Voice
    • Email
    • SMS
    • Chat
    • Messenger
    • Omnichannel
  • Main Features
    • Call Center Software
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Inbound IVR
    • Voicemail Detection
    • Live Dashboards
    • ACD
    • Salesforce Integration
    • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
    • Download
  • Company
    • About us
    • Careers
    • News
    • Partners
https://vcc.live/wp-content/uploads/2019/07/iso-cert-1.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-2.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-3.png
Social Media
https://vcc.live/wp-content/uploads/2019/07/linkedin.svg https://vcc.live/wp-content/uploads/2019/07/twitter.svg https://vcc.live/wp-content/uploads/2019/07/facebook-1.svg https://vcc.live/wp-content/uploads/2019/07/instagram-1.svg
Call us
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
  • Privacy Policy
  • Cookie Policy
  • Legal Statement
  • General Terms of Agreement
  • Magyar nyelvű jogi dokumentumok