Agent Settings

After logging in, you can change your local settings, like audio devices and the interface’s language.

Table of Contents

• Device Settings
• Language Settings

Device Settings

When logged in, you can open Preferences in the top left corner by clicking on the VCC Live icon.

You can change your default microphone and speaker and test both for quality. Changes are applied immediately. You are not able to change devices when you are on a call.

Note: You won’t be able to log into a project when you have no microphone available or it is disabled in your browser. You will be logged out from your current project if the microphone gets disabled afterward.

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Language Settings

Within Preferences, navigate to Language.

You can change the default language for the interface by selecting from one of the available languages. The interface changes immediately once you press Save.

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