User State Log

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You can keep track of agents’ states to find out, for example when agents are on a call, use a break code, log in or out, or exceed the allowed break limit.

Note: Read more about the available logs in the Logs, Monitoring and Statistics section.

Tip: Add or remove additional information columns by using the Column selection icon button.

Table of Contents

To Check User State Log

  1. From the VCC Live® menu, select Logs and statistics > User state log.
  2. Set the criteria to filter for the particular users or groups you require the activity log for, then press Search.

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