User State Log
You can keep track of agents’ states to find out, for example when agents are on a call, use a break code, log in or out, or exceed the allowed break limit.
Note: Read more about the available logs in the Logs, Monitoring and Statistics section.
Tip: Add or remove additional information columns by using the button.
Table of Contents
To Check User State Log
- From the VCC Live® menu, select Logs and statistics > User state log.
- Set the criteria to filter for the particular users or groups you require the activity log for, then press Search.