VCC Live

You can keep track of agents’ states to find out, for example when agents are on a call, use a break code, log in or out, or exceed the allowed break limit.

Note: Read more about the available logs in the Logs, Monitoring and Statistics section.

Tip: Add or remove additional information columns by using the button.

Table of Contents

• To Check User State Log

To Check User State Log

1. From the VCC Live menu, select Logs and statistics > User state log.
2. Set the criteria to filter for the particular users or groups you require the activity log for, then press Search.