User State Log
You can keep track of agents’ states to find out, for example when agents are on a call, use a break code, log in or out, or exceed the allowed break limit.
Note: Read more about the available logs in the Logs, Monitoring and Statistics section.
Tip: Add or remove additional information columns by using the button.
Table of Contents
To Check User State Log
- From the VCC Live® menu, select Logs and statistics > User state log.
- Set the criteria to filter for the particular users or groups you require the activity log for, then press Search.
There's always more to learn. Discover similar features by visiting related articles:
Can't find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.