User State Log

You can keep track of agents’ states to find out, for example when agents are on a call, use a break code, log in or out, or exceed the allowed break limit.

Tip: add or remove additional information columns by using the Column selection icon button.

Table of Contents

To Check User State Log

  1. From the VCC Live menu, select Logs and statistics > User state log.
  2. Set the criteria to filter for the particular users or groups you require the activity log for, then press Search.

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