User State Log
You can keep track of agents’ states to find out, for example when agents are on a call, use a break code, log in or out, or exceed the allowed break limit.
To Check User State Log
- From the productname.label menu, select statistic.menu.label > user_state.menu.label.
- Set the criteria to filter for the particular users or groups you require the activity log for, then press ii_find.button.label.
User State Log Overview
| Former name | Name | Description |
|---|---|---|
| username.treecol.label | Agent | username.treecol.tooltip |
| time.treecol.label | Time | time.treecol.tooltip |
| state_name.treecol.label | State | state_name.treecol.tooltip |
| state_time.treecol.label | Time Spent in State | state_time.treecol.tooltip |
| project_name.treecol.label | Project | project_name.treecol.tooltip |
| projectid.treecol.label | Project ID | projectid.treecol.tooltip |
| secondary_projects.label | Secondary Project | secondary_projects.label.tooltip |
| secondary_projid.label | Secondary Project ID | secondary_projid.label.tooltip |
| numberid.treecol.label | Record ID | numberid.treecol.tooltip |
Note: Click here to view the Hungarian version of this table.
Tip: Add or remove additional information columns by using the
button.
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