Global Inbound Statistics

The global inbound statistics menu shows reports for all inbound calls, including SLA (time allowed for answering calls), total number of calls, currently queuing calls, picked-up-in-time calls, etc.

Tip: add or remove additional information columns by using the Column selection icon button.

Table of Contents

To Check Global Inbound Statistics

  1. From the VCC Live menu, select Logs and statistics > Global inbound statistics.
  2. Set the time period you need the statistics for.
  3. Optional: press Expand icon for more filtering options.
  4. Press Search.

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