Global Inbound Statistics
The global inbound statistics menu shows reports for all inbound calls, including SLA (time allowed for answering calls), total number of calls, currently queuing calls, picked-up-in-time calls, etc.
Tip: add or remove additional information columns by using the button.
Table of Contents
To Check Global Inbound Statistics
- From the VCC Live menu, select Logs and statistics > Global inbound statistics.
- Set the time period you need the statistics for.
- Optional: press for more filtering options.
- Press Search.
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