Global Inbound Statistics

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The global inbound statistics menu shows reports for all inbound calls, including SLA (time allowed for answering calls), total number of calls, currently queuing calls, picked-up-in-time calls, etc.

Note: Read more about the available statistics in the Logs, Monitoring and Statistics section.

Tip: Add or remove additional information columns by using the Column selection icon button.

Table of Contents

To Check Global Inbound Statistics

  1. From the VCC Live® menu, select Logs and statistics > Global inbound statistics.
  2. Set the time period you need the statistics for.
  3. Optional: press Expand icon for more filtering options.
  4. Press Search.

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