You can view project-specific email log, including the total number of emails sent, email size, direction, and more.
To Access the Email Log Interface
- Select a project from the project list, then select Logs and Statistics > Email log.
- Set the criteria to filter for emails, then press Search.
Email Log Overview
|Email identifier number. The number is generated when an email is composed or received. Email log doesn't count drafts.
|Time of email arrival or delivery.
|Sender of the email.
|Recipients of the email.
|The email's subject.
|A snippet of the email's content.
|Locked by Agent
|The agent who is currently handling the email. Locked emails cannot be handled by other agents.
|Time when the email was locked, because an agent started working on the email.
|The size of the email. The size contributes to how quickly you'll use up your storage.
|Indicates if the email was flagged as spam.
|Indicates if the email was flagged as malicious.
|The route of the email. (Inbound or outbound.)
|The number of the ticket which is assigned to the email. The number is generated when the ticket is created.
|The title of the email, a label.
|The disposition that was used to trigger the email sending.
|Read status of inbound emails (read, unread) or delivery status of outbound emails (sending, sent, failed, bounced).
|Details of the error if an issue occurred. (E.g., delivery failed.)
|The email template that was used to send the email.
|The user who sent the email.
Note: Click here to view the Hungarian version of this table.
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