Email Log

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You can view project-specific email log, including the total number of emails sent, email size, direction, and more.

Note: Read more about the available logs in the Logs, Monitoring and Statistics section.

Table of Contents

To Access the Email Log Interface

  1. Select a project from the project list, then select Database > Email list.
  2. Set the criteria to filter for emails, then press Search.

Email Log Overview

Name Description
Email ID Email identifier number. The number is generated when an email is composed or received. Email log doesn’t count drafts.
Date Time of email arrival or delivery.
From Sender of the email.
To Recipients of the email.
Subject The email’s subject.
Preview A snippet of the email’s content.
Locked By The agent who is currently handling the email. Locked emails cannot be handled by other agents.
Locked At Time when the email was locked, because an agent started working on the email.
Size Size of the email. The size contributes to how quickly you’ll use up your storage.
Spam Indicates if the email was flagged as spam.
Malicious Indicates if the email was flagged as malicious.
Direction The route of the email. (Inbound or outbound.)
Ticket Number The number of the ticket which is assigned to the email. The number is generated when the ticket is created.
Title The title of the email, a label.
Ticket Type The type of the ticket which is assigned to the email.
Status Read status of inbound emails (read, unread) or delivery status of outbound emails (e.g., sending, sent, failed, bounced).
Error Message Details of the error if an issue occurred. (E.g., delivery failed.)
Template The email template that was used to send the email.
Sent By The user who sent the email.

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