You can view project-specific email log, including the total number of emails sent, email size, direction, and more.
Note: Read more about the available logs in the Logs, Monitoring and Statistics section.
Table of Contents
To Access the Email Log Interface
- Select a project from the project list, then select Database > Email list.
- Set the criteria to filter for emails, then press Search.
Email Log Overview
|Email ID||Email identifier number. The number is generated when an email is composed or received. Email log doesn’t count drafts.|
|Date||Time of email arrival or delivery.|
|From||Sender of the email.|
|To||Recipients of the email.|
|Subject||The email’s subject.|
|Preview||A snippet of the email’s content.|
|Locked By||The agent who is currently handling the email. Locked emails cannot be handled by other agents.|
|Locked At||Time when the email was locked, because an agent started working on the email.|
|Size||Size of the email. The size contributes to how quickly you’ll use up your storage.|
|Spam||Indicates if the email was flagged as spam.|
|Malicious||Indicates if the email was flagged as malicious.|
|Direction||The route of the email. (Inbound or outbound.)|
|Ticket Number||The number of the ticket which is assigned to the email. The number is generated when the ticket is created.|
|Title||The title of the email, a label.|
|Ticket Type||The type of the ticket which is assigned to the email.|
|Status||Read status of inbound emails (read, unread) or delivery status of outbound emails (e.g., sending, sent, failed, bounced).|
|Error Message||Details of the error if an issue occurred. (E.g., delivery failed.)|
|Template||The email template that was used to send the email.|
|Sent By||The user who sent the email.|
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