Local Settings

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Local settings allow you to choose which audio input and output device to use, select the proofing language you need, and choose a default code editor application. Local settings are stored locally on your computer rather than in the cloud.

Note: Some settings may not be available when logged in as an agent user.

Table of Contents

Configuring Audio Devices

You can choose which audio devices plugged in to a computer, such as a microphone, headset or speakers, should be used for audio input and output.

To Access Audio Devices Settings

  • From the VCC Live® menu, select Tools > Local settings.

VCC Live Local Settings Screenshot

Audio Devices — Settings Overview

Setting Description
Play audio files with default media player Allows audio files to be played using your operating system’s default media player application instead of the built-in media player.
Mono audio Switches stereophonic sound to monophonic sound, so the same sounds are played out of both headphone speakers or loudspeakers.
Acoustic echo cancellation Improves call voice quality by preventing or removing far-end echoed speech signal from the microphone signal.
Automatic gain control Adjusts the received signal strength digitally to a suitable level in order to maintain a constant audio output.
Noise reduction Reduces noise caused by the signal processing algorithms.

To Select a Microphone Device

  1. From the VCC Live® menu, select Tools > Local settings.
  2. Select an option from the Input device drop-down list.
  3. Press Save.

To Select an Audio Output Device

  1. From the VCC Live® menu, select Tools > Local settings.
  2. Select an option from the Output device drop-down list.
  3. Press Save.

Note: This feature is temporarily unavailable due to third-party tool maintenance.

Testing Your Audio Devices

You can use the echo test to see if the audio devices connected to your computer are working properly in VCC Live® Desk. The echo test plays your voice directly back to the speakers while you’re speaking, so you can make sure your audio is being recorded and played back properly.

To Test Your Devices

  1. From the VCC Live® menu, select Tools > Local settings.
  2. Put on your headset, press Play echo and start speaking. If your settings are correct, you should be able to hear your own voice and background ambience.

VCC Live Echo Test illustration

Ringtone on External Speakers

You can use speakers connected to your computer to play a selected sound file when incoming calls are received. This requires an external application of your choice to play the required sound file.

Note: This section assumes that your computer runs Microsoft Windows 10 and your default media player application is Windows Media Player.

To Set up Your Headset for Audio Input

  1. Plug your USB headset and speaker device into your computer’s USB port and headphone jack.
    VCC Live Plug In Headphones illustration
  2. Windows: Right-click on the speaker icon in the system tray, then select Playback devices. The Sound window will appear.
    Windows System Tray Sound settings
  3. Make sure that the USB headset is marked with a green check mark icon. If not, right-click on the device, select Set as Default Device and then Set as Default Communication Device.
  4. Press OK.

To Adjust Windows Media Player Settings

  1. Windows: Launch Windows Media Player.
  2. Windows Media Player: Select the Organize menu, then select Options….
  3. Select the Devices tab.
  4. Double-click Speakers. The Speaker Properties window will appear.
  5. Select the Speakers option from the Select the audio device: drop-down list.
  6. Press OK. You can now close Windows Media Player.

To Adjust Audio Settings in VCC Live® Desk

  1. VCC Live® Desk: From the VCC Live® menu, select Tools > Local settings.
  2. Select the General tab.
  3. Mark the Play ringtone with an external application checkbox.
  4. Press Browse... next to the Play ringtone with field.
  5. Navigate to and select the wmplayer.exe application. Default location: “C:Program Files (x86)Windows Media Player”.
  6. Optional: If you wish to use a custom ringtone, then copy the full path of the sound file you wish to use in the Media player parameters field.
  7. Press Save.

Note: The path or folder’s name may not contain any special characters.

Tip: You can use any file type supported by Windows Media Player. See File types supported….

Tip: You can control the media player behavior by entering command line parameters in the Media player parameters field.

Code Editor

You can select what code editor application to use when you open, for example a datasheet to edit its source code.

To Select a Default Code Editor Application

  1. From the VCC Live® menu, select Tools > Local settings.
  2. Select the Code editor tab.
  3. Press Browse..., then navigate to the code editor application you need. Press Open.
  4. Press Save.

Spell Checker

The spell checker flags words that may not be spelt correctly with a red wavy underline.

Tip: Right-click on misspelled or non-recognized words to get word suggestions.

VCC Live spell check illustration

To Select Proofing Language

  1. From the VCC Live® menu, select Tools > Local settings.
  2. Select a language from the Proofing language drop-down list.
  3. Press Save.

To Disable Spell Checker

  1. From the VCC Live® menu, select Tools > Local settings.
  2. Select (None) from the Proofing language drop-down list.
  3. Press Save.

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