IVR Sound Library

Reading Time: 2 minutes

The IVR sound library allows you to manage and handle your IVR sounds, replace the default IVR prompts and recordings, and create customized IVR sound sets, for example, for language variants.

To Upload IVR Sounds

  1. From the VCC Live® menu, select Contact center > Global settings.
  2. Select the IVR sound library tab.
  3. Press Add to create a new folder. This will create a set that contains the default IVR sounds.
  4. Enter a name for your folder. Supported characters: alphanumerics (a-z, 0-9) and underscore (_) characters.
  5. Choose a language for your set.

    Now you need to download the default sound file set, so you can replace the default sound files with your own sound files.

  6. Select the folder you’ve just created, then press Download.
  7. Navigate to the folder you want to save the sounds files in. The sound file set comes in ZIP format, which you will need to decompress.
  8. Now you can start replacing the sounds files in this folder. Make sure the filename and the format of the sound file you want to upload matches that of the default sound files.
  9. Once you’re finished replacing the files you need, recompress the folder.
  10. On the IVR sound library worksheet, press Upload.
  11. Browse to your sound file folder, and upload the folder.

Related articles

There's always more to learn. Discover similar features by visiting related articles:

Can't find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.

There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.

Privacy Settings Center


Necessary cookies are essential in order to navigate around a website and use its basic features. You must accept these cookies as the website cannot function properly without them.



Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you.



Statistic cookies collect data to help us understand how visitors use our websites and are used to improve the user experience. These cookies don’t collect personal information and cannot identify visitors.



Other cookies are those cookies that do not fall into the categories above. These cookies are in the process of being classified.