VCC Live

You can create datasheets and scripts that help agents handle calls using predefined dialogues, talking points, and information sheets.

Note: Datasheets appear as individual tabs that agents can switch between. Scripts appear as pages on a worksheet that agents can navigate through.

Table of Contents

• To Create a Datasheet or Script
• To Delete a Datasheet or Script
• To Allow Agents to Edit Contact Details

To Create a Datasheet or Script

1. Select a project from the project list, then select Script editor.
2. Select Datasheet or Script.
3. Hover your mouse over the Datasheet or Script menu, then press .
4. Set your preferences, then press Save and Close.

To Delete a Datasheet or Script

1. Select a project from the project list, then select Script editor.
2. Select Datasheet or Script.
3. Press to see your datasheets or scripts.
4. Hover your mouse over the datasheet or script you want to delete, then press . Press Yes.

To Allow Agents to Edit Contact Details

1. Select a project from the project list, then select Script editor.
2. In the General pane, mark or unmark the Editing on contacts tab checkbox.
3. Press Save.