SIP Trunk Phone Numbers

This guide provides instructions for viewing, adding, and deleting phone numbers used for your SIP Trunks.

Viewing Existing Phone Numbers

Navigate to Tools->Phone numbers to view previously added phone numbers. If no numbers have been added, an empty table will be displayed.

Table Columns

The table displays the following columns:

• Number: The phone number.
• Label (Name): Custom label or name for the number.
• Routing ID: Routing information for the number.
• Routing: Specific routing name.
• CLI Enabled: Indicates if the number is enabled for CLI.
• Maintenance phone numbers: (non-editable) Maintenance phone information.
• Inbound projects: Inbound projects associated with the number.
• Outbound projects: Outbound projects associated with the number.

Filtering

• Search and Filter Options:
  • Filter by Country Code (prefix).
  • Filter by Phone Number.
  • Filter by Project Name.
  • Filter by Project Status (choose from: Active, Inactive, Deleted, All).
• Editing Labels: Edit the label of a phone number using the pencil icon at the right of each cell.

Sorting and Exporting Data

• Sorting: Data is sorted by phone number by default but can be sorted by any column header.
• Copy and Export Options:
  • Copy data to the clipboard.
  • Export data in TXT or CSV format.
  • Copy individual phone numbers by selecting and using Ctrl+C.

Adding New Phone Numbers

You can add new phone numbers using the + Add option from Actions in the table’s toolbar for your SIP Trunks.

1. Click + Add for adding numbers.
2. Enter multiple phone numbers separated by commas or new lines.
3. Select Country Code and SIP Trunk from dropdown lists.
4. Requirements:
   • Phone numbers must be at least 4 digits (excluding the country code and prefix).
   • Only numeric characters are allowed; any other characters are automatically removed.
5. The Add button will remain inactive until all required fields are filled correctly.

Error Notifications

If an import fails, a clear error message will indicate the issue (e.g., invalid character, missing country code, or SIP trunk). You can:

• Copy or download a list of numbers where the import failed, with each line indicating success or failure.
• View the updated table after a successful import with the newly added numbers displayed.

Deleting Phone Numbers

You can delete phone numbers from the list used for caller ID.

1. Select Numbers to Delete:

   • Checkboxes are enabled only for your own SIP numbers.

2. Delete Selected Numbers:

   • Once selected, select Delete from Actions in the toolbar of the table.
   • The Delete option remains inactive if no row is selected.

3. Pre-Deletion Checks:

   • The system verifies if numbers are assigned to active users or projects.
   • If the deletion fails, you’ll see an error message with reasons. You can copy or download a list of failed deletions, indicating success or failure per line.

4. After deletion, the table refreshes to show the updated list without the deleted numbers.