Netlife Robotics

VCC Live IVR can seamlessly integrate with the Netlife voicebot solution.

Table of Contents

• How to integrate your Netlife voicebot with VCC Live IVR?
• Netlife Voicebot process parameters
• Handling Parameters
• Use Netlife Parameters on the Agent Script

How to integrate your Netlife voicebot with VCC Live IVR?

Navigate to project > Channels > Voice > Inbound
In the Processes tab, you can find the Actions drop-down menu. Here you can select Media service and insert it into your IVR structure

Netlife Voicebot process parameters

To successfully initialize a Netlife voicebot in your IVR, you need to pass on various parameters in Initialization parameters

endpoint: The endpoint that VCC Live shall access, e.g.: “voicebot.netliferobotics.com:4051”

formId: The unique ID of your form, e.g.: “12”

See example below:

{
	"endpoint": "voicebot.netliferobotics.com:4051",
	"formId": "12"
}

Handling Parameters

You can pass on parameters to Netlife in the section Input parameters / Parameters. They need to be in the following format:

{
    "customerName": "${source}",
    "phones": ["${source}", "${destination}"],
    "number": 312312,
    "boolean": true
}

Note: When you send parameters from VCC Live to Netlife, don’t forget to use a Query data process before gathering that data in the IVR.

In the IVR process, you can capture the following with unique IVR parameters:

• Action variable name: the name of the last event/intent that was performed before ending the Netlife process
• Context parameters variable name: all context parameters defined by users on the Netlife interface
• Response variable name: the entire response
• Error variable name: the error response, if any

Use Netlife Parameters on the Agent Script

In an agent script, you can use the Script JS SDK to reference variables that you used to store Netlife parameters.

You can create a function in the following way to get the variable: vcc.getScriptVariable(‘global.ivr.variable’), where ‘variable’ is what you have defined in your IVR process.