Using the Agent Browser

Reading Time: 2 minutes

The Agent Browser can be accessed by you after login, and is available to you whether you are in a call or not. Admins can add up to 10 websites to the agent browser.

Tip: We recommend admins add websites that provide useful information for you, such as a company home page, browser-based CRM system or web-mapping service.

Table of Contents

To Use the Agent Browser

  1. Press VCC Live Agent Browser icon on the taskbar to access the browser.
  2. Use the navigation buttons to navigate your way around.

Note: When the title of a webpage that is currently open in the browser changes, the tab starts blinking to indicate web notifications.

VCC Live Agent Browser screenshot

To Navigate Your Way Around

  • Press VCC Live Agent Browser Home icon to return to the original web page.
  • Press VCC Live Agent Browser Back icon to navigate to the previous page.
  • Press VCC Live Agent Browser Forward icon to navigate one page forward.


You can use variables in the URL.

variable description
{agent.username} Agent username.
{} Agent ID.
{} Project ID.
{agent.custom.} Represents a custom field’s value, only if a custom field is setup.

There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.

Privacy Settings Center


Necessary cookies are essential in order to navigate around a website and use its basic features. You must accept these cookies as the website cannot function properly without them.



Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you.



Statistic cookies collect data to help us understand how visitors use our websites and are used to improve the user experience. These cookies don’t collect personal information and cannot identify visitors.



Other cookies are those cookies that do not fall into the categories above. These cookies are in the process of being classified.