Using the Agent Browser

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The Agent Browser can be accessed by you after login, and is available to you whether you are in a call or not. Admins can add up to 10 websites to the agent browser.

Tip: We recommend admins add websites that provide useful information for you, such as a company home page, browser-based CRM system or web-mapping service.

Table of Contents

To Use the Agent Browser

  1. Press VCC Live Agent Browser icon on the taskbar to access the browser.
  2. Use the navigation buttons to navigate your way around.

Note: When the title of a webpage that is currently open in the browser changes, the tab starts blinking to indicate web notifications.

VCC Live Agent Browser screenshot

To Navigate Your Way Around

  • Press VCC Live Agent Browser Home icon to return to the original web page.
  • Press VCC Live Agent Browser Back icon to navigate to the previous page.
  • Press VCC Live Agent Browser Forward icon to navigate one page forward.

Variables

You can use variables in the URL.

variable description
{agent.username} Agent username.
{agent.id} Agent ID.
{project.id} Project ID.
{agent.custom.} Represents a custom field’s value, only if a custom field is setup.

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