Using Break Codes

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When you are taking breaks, you need to use break codes to indicate your status as well as prevent the system distributing calls to you.

Table of Contents

To Use a Break Code

  1. While logged in to a project, press VCC Live Pause button.
  2. Select a break code. The pause/resume screen appears.

Note: Admins can set up soft and hard limits. When you reach a limit, the color of the pause screen changes to indicate that you have exceeded the limit.

VCC Live Desk Using Break Codes Illustration.

To Resume Work

  • While on the pause/resume screen, press VCC Live Resume icon.

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