Using Break Codes

Reading Time: 1 minute

When you are taking breaks, you need to use break codes to indicate your status as well as prevent the system distributing calls to you.

Table of Contents

To Use a Break Code

  1. While logged in to a project, press VCC Live Pause button.
  2. Select a break code. The pause/resume screen appears.

Note: Admins can set up soft and hard limits. When you reach a limit, the color of the pause screen changes to indicate that you have exceeded the limit.

VCC Live Desk Using Break Codes Illustration.

To Resume Work

  • While on the pause/resume screen, press VCC Live Resume icon.

Related articles

There's always more to learn. Discover similar features by visiting related articles:

Can't find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.

There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.